Windows 10: Microsoft Family child account not monitored on a certain computer

Discus and support Microsoft Family child account not monitored on a certain computer in User Accounts and Family Safety to solve the problem; I have 3 computers at home: X, Y, Z. All running on windows 10. All up to date with windows update. We have 3 accounts. The main account which is... Discussion in 'User Accounts and Family Safety' started by AndreCarrier7667, Sep 2, 2020.

  1. ANDRECARRIER7667
    AndreCarrier7667 Win User

    Microsoft Family child account not monitored on a certain computer


    I have 3 computers at home: X, Y, Z. All running on windows 10. All up to date with windows update. We have 3 accounts. The main account which is admin, child A and child B which are child accounts. I've also check on each computer that account is child... and not admin. Both children do have the same restrictions for hours and also for applications. Child A is set on all computers. He work on computer Y and Z ....... BUT NOT ON X???

    Child B is only used on computer X and it works. We see in task bar an icon representing a family which says:" You will be locked at hour on the date". On children cession that works but not on the one where the cession is never locked. I think it might have to do with this. What do I do to start this application up? I did not have to do this with other child account? How do I fix this? The Child A account on computer X is not restricted at all even if the setup is ok. He goes on computer Y or Z and he is restricted? Your help is welcome. Thanks in advance.

    :)
     
    AndreCarrier7667, Sep 2, 2020
    #1
  2. ASWIN_ANAND
    Aswin_Anand Win User

    Child's account monitoring no logs

    Hi Rona,



    Thank you for updating us. Let me help you.



    I suggest you to remove the PC associated to the child via the Family Safety website to re-establish the connection by following these steps:

    1. Login to

    Family Safety website    .

    2. Go to the child's
    Edit settings    .

    3. Look for the computer associated to the child account at the lower portion, click
    Remove at the right side of the computer.

    4. Go to Windows 8 Family Safety control panel, turn on Family Safety for the child account.

    5. Switch user and then log in using the child account at the PC.

    6. Try to do some activities on the child account such as web browsing, etc. (at least 5 minutes).

    7. Log out from the child account then log in using the parent account. Verify if the activities are reflected in the Activity reports of the Family Safety website.

    Reference: Refer to the following Microsoft article on
    Monitor your child's device use with activity reports.

    http://windows.microsoft.com/en-us/windows-8/monitor-child-pc-activity

    Check if it resolves the issue.



    Keep us posted on the issue. We will be happy to assist you further.
     
    Aswin_Anand, Sep 2, 2020
    #2
  3. NYIMA YONTEN
    Nyima Yonten Win User
    Issues with using Family Safety on Windows 10 and child device is not monitored by parent account.

    Hi Joe,



    I realize the inconvenience you are experiencing with Windows 10. I will certainly help you.



    This issue might occur if monitor the child device activity is disabled in the Family Safety.



    I suggest you to follow the steps provided in the Microsoft Help Article about setting up Family Safety account and how to configure the child limits.



    Set up your family:

    http://windows.microsoft.com/en-in/windows/set-up-family#set-up-family=windows-10

    Set the right limits for your child:

    http://windows.microsoft.com/en-in/windows-10/set-child-limits

    Monitor your child's device use with activity reports:

    http://windows.microsoft.com/en-in/windows-10/monitor-child-device-activity

    Please get back to us with an update on issue with configuring child account in the Family Safety, we will be happy to help.



    Thank you.
     
    Nyima Yonten, Sep 2, 2020
    #3
  4. MICAH BAT
    Micah Bat Win User

    Microsoft Family child account not monitored on a certain computer

    Child's account history not showing up in Microsoft Family Safety

    Just to confirm, have you tried using a different browser and check if the issue persists? Since doing the steps provided on the link didn't help you resolve your concern, we would suggest you to recreate your son's account on the Alienware computer. To
    do so, kindly follow the steps below:

    • Go to Settings.
    • Click Accounts.
    • Click Family and other
      users      .
    • Click Sign in with
      a local account instead       (to convert her account to a local account).
    • After doing so, delete the local account. To delete a local account, kindly follow the steps below:
      • Go to Settings.
      • Click Accounts.
      • Click Family and other
        users        .
      • Click the local account and then, click Remove.
      • A new window will open, click Delete account and data.
    • After deleting the local account, re-link the Microsoft account of your son as a user, then add it to your family.

    For more information on how to add a child account to your family, kindly click
    this link.

    Let us know how it goes.
     
    Micah Bat, Sep 2, 2020
    #4
Thema:

Microsoft Family child account not monitored on a certain computer

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