Windows 10: Microsoft family features - child profile not working properly

I recently determined that my son's Windows 10 account profile (Windows 10 regular user account linked to his Family/Child Microsoft email account) had become corrupted, as several things were not working correctly under his Windows 10 login (Edge and IE were limited to 8MB of internet cache)


I removed the profile, and had him login again, and a new profile was created, resolving the Edge issues, however the Family Features are not active or working. His time limits are not enforced, and my Family settings online at https://account.microsoft.com/family/ indicate that there is an issue with his account.

"Your child needs to sign in again with their Microsoft account on their device for family features to work properly."


The resolution steps indicate that I should do the following:


"To fix this:

1. Have your child sign in with their Microsoft account on their device.
2. Open Microsoft Edge and go to https://aka.ms/familyverify.
3. Follow the instructions on screen to verify their account."

When I follow the steps and try to go to the URL, Windows 10 attempts to open the Microsoft Store app to look for an app to open MS_WPC


On the same computer, when I go to the same URL, it asks for my live credentials, then updates the Family Features settings.


It seems like windows is not fully linking to his Windows Live account. For his siblings, their accounts show up as their email address until they login, then it resolves to their full name. For the new profile for him, this does not happen. I have removed the profile a few times and tried starting over again, but it yields the same result. Any ideas or suggestions?


Perhaps has the default profile become corrupted?

:)

 

microsoft family features

Hello,

Once your account is under a Child family member from the
Microsoft Family feature, you’re restricted to view or access a website that is set to your account. To sort out your concern, we suggest that you manage your account by following the steps provided in this article on how to
remove members from your Microsoft family.
Once you’re on the page, you may proceed with the steps and complete the process. After completing the given steps, you may check if you’re able to use your account properly.



Note: The account that can remove you from the family member is the account that adds you as a child.



Keep us updated about your concern for additional assistance.

 

Windows 10 Family safety - child can disable all feature, why?

Hi,

There may be a sync issue with the restrictions that has been applied to the child account. To isolate your concern regarding Family Safety, we recommend that you follow these steps:

• Remove the Child account on the Family Safety website.
• Change the passwords of your account.
• Add the Child account again.
• Add the restrictions to the Child account again.

Keep us updated with the results if your child will still be able to turn off the Family Safety feature after performing the steps above.

 

Manage my child's profile info does NOT show my kid

Hello Jabka71,

Thank you for writing to Microsoft Community Forums.

Your child's account could be in a different region than yours. To comply with regional regulations around data protection, the child and the adult providing consent need to be in the same regulatory region. It might also be due
to the account is not configured in the right way. Kindly follow the steps mentioned below to reconfigure the feature.

Step 1: Update your region.

• Go to Your info on account.microsoft.com and sign in.
  
• Select Edit country/region.
  
• Update your country or region to match your child's, then make sure the other settings are up to date. Select Save to finish up.
  

Step 2: Remove a child and add a child to your family.

• To remove a child from the list, I would suggest you to follow the steps mentioned in the article:
  
  https://support.microsoft.com/en-ph/help/4027707/microsoft-account-remove-members-from-family
  
  
• To add a child, sign in to
  https://account.microsoft.com/profile/ >> Go to
  Select a child to view or edit their settings and then select
  Add.
  
• Enter your child's email address and select
  Send invite. You need to accept the email invitation from a device with the Child account currently logged in.
  

For additional information, you can go through the article which talks about
Parental consent and Microsoft child accounts and
Set up and manage your family.

Hope it helps.

Mala.S

Microsoft Community – Moderator