Windows 10: Microsoft Family Group

Discus and support Microsoft Family Group in Windows 10 Gaming to solve the problem; I’ve just bought ForzaHorizon on my PC for my son who has run out of things to play with! We are both in the Microsoft Family I set up ages ago. If I... Discussion in 'Windows 10 Gaming' started by LiamHopkins, Apr 18, 2020.

  1. Microsoft Family Group


    I’ve just bought ForzaHorizon on my PC for my son who has run out of things to play with! We are both in the Microsoft Family I set up ages ago. If I log on to the pc as me, I can see the game, but if he logs in, we can’t see the game. I don’t want to pay for it twice. How can I share the game across family members? Thanks.

    :)
     
    LiamHopkins, Apr 18, 2020
    #1
  2. Junaid_A Win User

    Microsoft Family Screen Time

    Hi Laurel,

    Thank you for writing to Microsoft Community forum.

    This could happen when the child account fails to sync with the server. I suggest you to try the steps listed below and check if it works:

    • Open
      File Explorer
      and navigate to the following location:
    • C:\ProgramData\Microsoft\Windows\Parental Controls


      Note:
      The above mentioned directory is hidden, copy and paste the same location on the search bar in the File Explorer to access it.
    • Delete the contents in the
      \\settings
      directory of the Parental Controls folder.
    • Reboot the machine to see if the issue persists.

    If the issue persists, you may want to remove the child account from Microsoft family and add it again.

    • To know how to remove an account from Microsoft Family, refer:

      Remove members from your family group
    • To know how to add an account to Microsoft Family, refer:

      Add members to your family group

    Regards,
     
    Junaid_A, Apr 18, 2020
    #2
  3. Microsoft family problem

    Hi,

    Thank you for posting your question in the Microsoft Community.

    Appreciate your efforts to work on this issue.

    • When you say ‘I re-connect the account’, did you re-add the account to the Family group on the website or add the user account on the PC?
    • Did you check the system time to see if it has been set correctly?

    This issue can occur if some of the settings are not working as expected.

    Let us try these methods to check if that helps.

    A: Suggest you to
    remove the child account from the Family group account. To remove a member from your family group, you must have an adult account.

    I would also like to inform you that if you have added the account as a child again (if not, add the account as child), try to set up screen time and then turn it off.

    B: Once it is done, you can
    add the child account to the Family group. After adding the account, have your child sign in to the PC. Refer to the steps under the section ‘Add
    an existing child account on your PC to your family group’.

    Article for Reference.

    Setup and manage your Family

    Hope this helps.

    Let us know if you got the help you needed.

    Regards,

    Srimadhwa B

    Microsoft Community-Moderator
     
    Srimadhwa_B, Apr 18, 2020
    #3
  4. EdTittel Win User

    Microsoft Family Group

    Last member (Adult) unable to leave Family group

    Why not set up an admin account with documented password, add it to the family group? Then you can take your account out, and still have (or leave) an admin/family group access account available. Just a thought/suggestion...
    HTH,
    --Ed--
     
    EdTittel, Apr 18, 2020
    #4
Thema:

Microsoft Family Group

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