Windows 10: Microsoft Family Locked Out of Computer

My son's computer will not allow him to log-in. It indicates that 'Time's Up' but I have turned off time limits. I tried turning them back on with an unlimited profile. I have removed him from my family. I added him back to the family. Regardless of what settings I adjust, the computer indicates 'Time's up!"If I click 'My Parent is Here' it states that "Since you are an administrator on this device, you'll need to send a request for more screen time."When I click "Send a Request" it indicates "Something went wrong We were unable to send your request. Are you connected to the Internet?"

:)

 

Microsoft Family Screen Time

Hi Laurel,

Thank you for writing to Microsoft Community forum.

This could happen when the child account fails to sync with the server. I suggest you to try the steps listed below and check if it works:

• Open
  File Explorer and navigate to the following location:
• C:\ProgramData\Microsoft\Windows\Parental Controls
  
  
  Note:
  The above mentioned directory is hidden, copy and paste the same location on the search bar in the File Explorer to access it.
  
• Delete the contents in the
  \\settings directory of the Parental Controls folder.
  
• Reboot the machine to see if the issue persists.
  

If the issue persists, you may want to remove the child account from Microsoft family and add it again.

• To know how to remove an account from Microsoft Family, refer:
  
  Remove members from your family group
• To know how to add an account to Microsoft Family, refer:
  
  Add members to your family group
  

Regards,

 

Microsoft family features icon on taskbar

Hi,

Microsoft Family Safety is a free parental monitoring app to help make it easier to keep your kids safe online. With Family Safety, you can give them some independence but still keep tabs on their computer activities. Family Safety allows you to:

• See which websites your kids have visited, and which apps and games they’ve used
• Block or allow websites, apps, games, or other content.
• Limit the amount of time they can spend on the PC

Since you never set up Microsoft family features on your computer, we suggest that you follow the steps on this

link to turn off the family settings in Windows 10.

Should you need further assistance, don't hesitate to get back to us.

 

Microsoft Family

Hi,

It could be because of the settings on the Family and Safety feature or the account you're using is added to a Family. With that being said, we suggest that you check if the account that you are using is a part of the
Family list. To check on it, go to Cortana
and search for Family Options.



To remove your account to the Family, you may follow the steps below:

• Use the Adult account to log in using this link.
• Click on the Family tab.
• On the account that you want to remove, click More > Remove from family.
• Then click Remove to confirm.

Let us know how it goes and feel free to get back to us if you need further assistance.