Windows 10: microsoft family not reporting activity

just recently set up Microsoft family, and it is not reporting activity to the parent's device. I have looked all day at forums and tried everything they suggest, yet there has been none to work. I have done these on both computers in the family. the screen time and app limits are working but not the activity reporting.

:)

 

Family activity report

Hi Javier,

There are ways on how to manage activity reporting for your child. To configure your account settings, here are the steps:

• Go to the account.microsoft.com/family site at Microsoft on any PC
• Then sign-in
• Open Settings
  
• Tap on the Accounts icon
• Click on Family and other users on the left side
• Chose Manage family settings online
• Check recent activity link for the child's account

Turn On and Manage Activity Reporting for Child

• Click on Recent activity on the left side, and turn on Activity reporting.
• Check or uncheck to Email weekly reports to me for what you want.
• Under Web browsing, Apps and games etc., you can view your child's recent activity for each one, tap on Change settings
  
• Then set allowed times to manage them, and to block any apps and games.

To Turn Off Activity Reporting for your Child, just tap on Recent activity on the left side, and turn off Activity reporting on the right side.

Get back to us if the steps won't work.

 

The "Microsoft Family" weekly activity report is being sent to me and to my daughter

Hello Donna,

You can configure the Family feature settings to turn off the weekly reports by going to the main family page online. Follow the steps below:

• Go to Settings.
• Select Family & other users.
• Click the Manage family settings online link.
• Go to the Recent activity.
• Slide the toggle button to turn off the Activity Reporting.
• Or uncheck the box beside Email weekly reports to me.

Let us know if you have other questions.

 

Child Activity Report

Hello Tareq,

Let's determine the cause of the issue. To get started, I'd like to get the following information:

• Is this your first time to encounter this issue? If so, did you make any changes to your account or to your computer prior to this?
• Which email address did you use when you've set up the Family Safety?

To make sure, I suggest that your follow these steps and see if it helps:

• Go to account.microsoft.com/family
  and sign in with your Microsoft account.
• Find your child's name and select Activity.
• If Activity reporting is turned Off, use the switch to turn it
  On.

Note: If you don't want to get weekly activity reports in your email, but still want to see your child's online activity, switch Email me weekly reports from On to Off.

We're looking forward to your response.