Windows 10: Microsoft family problem

I have Microsoft Family with adult and child accounts. Recently I’ve decided to remove a child account from the family but I encountered an issue. The restriction appeared on the laptop with the Child account - it closes at the midnight every night.

However I hadn’t set any restrictions before this account was removed from the Family. I tried to reconnect the account and then checked the restrictions but surprisingly it doesn’t have any restrictions but the laptop keeps shutting down at night.

Please, help me to remove this feature from the Child’s account.

:)

 

Microsoft family problem

Hi,

Thank you for posting your question in the Microsoft Community.

Appreciate your efforts to work on this issue.

• When you say ‘I re-connect the account’, did you re-add the account to the Family group on the website or add the user account on the PC?
  
• Did you check the system time to see if it has been set correctly?
  

This issue can occur if some of the settings are not working as expected.

Let us try these methods to check if that helps.

A: Suggest you to
remove the child account from the Family group account. To remove a member from your family group, you must have an adult account.

I would also like to inform you that if you have added the account as a child again (if not, add the account as child), try to set up screen time and then turn it off.

B: Once it is done, you can
add the child account to the Family group. After adding the account, have your child sign in to the PC. Refer to the steps under the section ‘Add
an existing child account on your PC to your family group’.

Article for Reference.

‘Setup and manage your Family’

Hope this helps.

Let us know if you got the help you needed.

Regards,

Srimadhwa B

Microsoft Community-Moderator

 

Microsoft Family

Hi,

It could be because of the settings on the Family and Safety feature or the account you're using is added to a Family. With that being said, we suggest that you check if the account that you are using is a part of the
Family list. To check on it, go to Cortana
and search for Family Options.



To remove your account to the Family, you may follow the steps below:

• Use the Adult account to log in using this link.
• Click on the Family tab.
• On the account that you want to remove, click More > Remove from family.
• Then click Remove to confirm.

Let us know how it goes and feel free to get back to us if you need further assistance.

 

Microsoft Family blocking youtube and google

To help us pinpoint the root cause of the issue, we would like to know if you also experience the issue with other Google websites? (Gmail, Google Maps, etc.)

Kindly also try to use a new InPrivate window and try to visit YouTube and Google again. Follow the steps below:

• Open Edge.
• Click on the three dots icon on the upper-right part of the screen.
• Click New InPrivate window.
  

We also suggest that you use the Feedback Hub to help us make Windows and Microsoft Family better. You can provide feedback about Microsoft Family by sharing your suggestions or problems.

You can access the Feedback Hub by clicking on Windows Feedback on the app list. You can also type
Windows Feedback on Cortana.

Keep us posted on the status of the issue.