Windows 10: Microsoft Family Screen time is BROKEN

Discus and support Microsoft Family Screen time is BROKEN in User Accounts and Family Safety to solve the problem; So, my computer shuts off. I send a request to my dad for more screen time. He says that he opened the email and changed my time, right? But then I... Discussion in 'User Accounts and Family Safety' started by Ethan McKnight, Mar 7, 2019.

  1. Microsoft Family Screen time is BROKEN


    So, my computer shuts off. I send a request to my dad for more screen time. He says that he opened the email and changed my time, right? But then I turn the computer back on, and it says i have no more screen time. HELP I don't know what is wrong. Nothing is changing. And there is nothing we can do about it.

    :)
     
    Ethan McKnight, Mar 7, 2019
    #1
  2. Junaid_A Win User

    Microsoft Family Screen Time

    Hi Laurel,

    Thank you for writing to Microsoft Community forum.

    This could happen when the child account fails to sync with the server. I suggest you to try the steps listed below and check if it works:

    • Open
      File Explorer
      and navigate to the following location:
    • C:\ProgramData\Microsoft\Windows\Parental Controls


      Note:
      The above mentioned directory is hidden, copy and paste the same location on the search bar in the File Explorer to access it.
    • Delete the contents in the
      \\settings
      directory of the Parental Controls folder.
    • Reboot the machine to see if the issue persists.

    If the issue persists, you may want to remove the child account from Microsoft family and add it again.

    • To know how to remove an account from Microsoft Family, refer:

      Remove members from your family group
    • To know how to add an account to Microsoft Family, refer:

      Add members to your family group

    Regards,
     
    Junaid_A, Mar 7, 2019
    #2
  3. Anonimiss Win User
    Family Screen time is not working!

    I had this exact problem and these are the steps I took to get the issue resolved:

    • Navigate to family safety settings and remove the child from the family having issues.
    • Login to the childs account and launch Settings (windows key + i)
    • Click the Accounts icon and select Sign in with local account instead
    • Follow the steps to change to a local account. When completed, Login back to your account (admin account)
    • Go back to the family safety settings and add your child back to the family group.
    • Access your childs email address to accept the family invitation
    • Verify the child now shows properly in the family settings and that the screen times are still correct.
    • Login to the childs account and launch Settings (windows key + i)
    • Click the Accounts icon and select Sign in with microsoft account instead
    • Your family settings should now take affect.

    I know this is pretty tedious, but like I said, it worked for me. If you are still having trouble, I suggest contacting support and they can help walk you through the steps to get it resolved.
     
    Anonimiss, Mar 7, 2019
    #3
  4. phatrack Win User

    Microsoft Family Screen time is BROKEN

    Microsoft Family Broken

    My son was on the computer in the past seven days and yet Microsoft Family is telling me that he was not. Previously Microsoft Family was working. Nothing was changed on the computer. Microsoft Family just stopped working. This is not the first time this
    has happen. Your product is broken. It's better say nothing than say something false!
     
    phatrack, Mar 7, 2019
    #4
Thema:

Microsoft Family Screen time is BROKEN

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