Windows 10: Microsoft Family Screen Time

Discus and support Microsoft Family Screen Time in User Accounts and Family Safety to solve the problem; My child keeps getting time restriction messages on their computer. I have removed all restrictions and it will not update. This is very frustrating.... Discussion in 'User Accounts and Family Safety' started by Laurel-D, Jan 7, 2019.

  1. LAUREL-D
    Laurel-D Win User

    Microsoft Family Screen Time


    My child keeps getting time restriction messages on their computer. I have removed all restrictions and it will not update. This is very frustrating. Is there a solution? The "Device Limits" are completely off. There aren't any "Content Restrictions" set. I use Netnanny for family safety so I do not need any additional Microsoft filters as they are all available through Netnanny. Just an additional note, my other child has the same computer, Netnanny protect, and Microsoft settings without any issues.

    :)
     
    Laurel-D, Jan 7, 2019
    #1
  2. ANONIMISS
    Anonimiss Win User

    Family Screen time is not working!

    I had this exact problem and these are the steps I took to get the issue resolved:

    • Navigate to family safety settings and remove the child from the family having issues.
    • Login to the childs account and launch Settings (windows key + i)
    • Click the Accounts icon and select Sign in with local account instead
    • Follow the steps to change to a local account. When completed, Login back to your account (admin account)
    • Go back to the family safety settings and add your child back to the family group.
    • Access your childs email address to accept the family invitation
    • Verify the child now shows properly in the family settings and that the screen times are still correct.
    • Login to the childs account and launch Settings (windows key + i)
    • Click the Accounts icon and select Sign in with microsoft account instead
    • Your family settings should now take affect.

    I know this is pretty tedious, but like I said, it worked for me. If you are still having trouble, I suggest contacting support and they can help walk you through the steps to get it resolved.
     
    Anonimiss, Jan 7, 2019
    #2
  3. AILEEN ALF
    Aileen Alf Win User
    Screen Time in Microsoft Family

    Hi StereoApple3,

    Thank you for sharing your feedback about setting screen time limits for your child. It seems like you are having the same issue described by another user on this
    thread. The suggestions provided by
    adinaQF and GoldAdvisor worked for other users who experienced the same issue.

    I also encourage you to report the issue and submit your feedback and suggestions through the Windows Feedback Hub. Feedback items regularly receive Microsoft responses on the submissions
    in the Feedback app so you can see what we are doing about your feedback. To submit feedback, you may follow the steps provided on this
    link.

    Let me know if you need further assistance.
     
    Aileen Alf, Jan 7, 2019
    #3
  4. DEEPIKA GOWDA
    Deepika Gowda Win User

    Microsoft Family Screen Time

    Family Screen time is not working!

    Hi,

    Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

    I understand your concern about settings time limits to child account on Family Safety, we will help you with this issue.

    • Do let us know if you have tried to re-sync the account from website/ within the PC?

    I suggest you to log-in to family safety account on website, click on the user account, click on Screen timer, change the settings and check if it helps.

    Also, I suggest you to refer to the below article and check if it helps.

    Keep your kids safer on the PC

    Hope it helps. Reply to the post with an updated status of this issue, we will be happy to help you further.
     
    Deepika Gowda, Jan 7, 2019
    #4
Thema:

Microsoft Family Screen Time

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