Windows 10: Microsoft Family Settings Issue! (NEED ANSWER ASAP)

Discus and support Microsoft Family Settings Issue! (NEED ANSWER ASAP) in User Accounts and Family Safety to solve the problem; When I try to open an app that is blocked by family settings, instead of coming up where I ask the parent for permission, it comes up [ATTACH] It... Discussion in 'User Accounts and Family Safety' started by MicrosoftHelp, May 3, 2019.

  1. Microsoft Family Settings Issue! (NEED ANSWER ASAP)


    When I try to open an app that is blocked by family settings, instead of coming up where I ask the parent for permission, it comes up



    Microsoft Family Settings Issue! (NEED ANSWER ASAP) 46542ca6-4432-4929-be13-b2f13a0987c4?upload=true.png


    It used to come up where I could ask for perrmison but now I cannot.


    If you need me to elaborate I would be happy to


    Your Fellow Advisor

    AW2K

    :)
     
    MicrosoftHelp, May 3, 2019
    #1
  2. Rose Cal Win User

    Family Safety issues

    Hi,

    Configuration settings may be the possible cause why you're experiencing issues with Family when searching for the device. To assist you better, we'd like to clarify few things:

    • When you mention 2 devices on your sons account, do you want to use two devices but using one account?
    • Could you provide us a screen shot of family list devices?

    In the meantime, we suggest that you check and follow the steps in this articles below on how to set up your Family:


    Keep us posted if you need additional help.
     
    Rose Cal, May 3, 2019
    #2
  3. Carlo Fer Win User
    Microsoft Family Features issues...

    Hello
    MaverickRobot4670,


    To disable family features and turn off family settings on Windows 10, I suggest that you follow the steps outlined in these support articles:


    Make sure you're signed in with your Microsoft account to
    account.microsoft.com/family
    .

    For more information about troubleshooting family features, please see this
    forum article

    created by Daniel Strommen [MSFT].

    Please respond to this thread to let me know how the issue progresses. Similarly, if you have more questions, please inform me by replying to this post.
     
    Carlo Fer, May 3, 2019
    #3
  4. Junaid_A Win User

    Microsoft Family Settings Issue! (NEED ANSWER ASAP)

    Microsoft Family Screen Time

    Hi Laurel,

    Thank you for writing to Microsoft Community forum.

    This could happen when the child account fails to sync with the server. I suggest you to try the steps listed below and check if it works:

    • Open
      File Explorer
      and navigate to the following location:
    • C:\ProgramData\Microsoft\Windows\Parental Controls


      Note:
      The above mentioned directory is hidden, copy and paste the same location on the search bar in the File Explorer to access it.
    • Delete the contents in the
      \\settings
      directory of the Parental Controls folder.
    • Reboot the machine to see if the issue persists.

    If the issue persists, you may want to remove the child account from Microsoft family and add it again.

    • To know how to remove an account from Microsoft Family, refer:

      Remove members from your family group
    • To know how to add an account to Microsoft Family, refer:

      Add members to your family group

    Regards,
     
    Junaid_A, May 3, 2019
    #4
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Microsoft Family Settings Issue! (NEED ANSWER ASAP)

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