Windows 10: Microsoft Family Time Extension Requests not sending to both parents

Both of the children have Microsoft Family settings on their computers.

Both of the children keep running out of time and ask for time extensions. Thanks COVID-19 virtual learning!
The request is sent by email and screen notification to my husband. I USED to get these notifications, but haven't received them since late February. I have tried changing my Settings > Notifications, no change.

My current way to extend their time is to login to https://account.microsoft.com/family/, wait for Kid to send Extend Time request, hit refresh, and extend. This is annoying, as I am unaware that they need time extended--no notification told me, and no email came in. How do I reactivate this? Husband is "essential" and often unavailable to extend time.


It is not related to the childrens' accounts. Following online suggestions, I have already verified their accounts on all the devices. The notifications send to my husband, so the problem seems to be with the notifications sending to me.

Also of note, husband receives the weekly recap of their time online, and I haven't received that since the end of February. Suggestions? Thanks!!


Moved from: Outlook.com / Security, privacy, and accounts / Other

:)

 

Microsoft Family additional Screen Time requests not being sent

Support Engineers:

Please read my issue and the steps I have already taken very carefully -

My Issue:

• I have screen time management setup for my children.
• When they surpass their allocated time, they are presented with the option to request additional time (as expected).
• PREVIOUSLY, I would receive an email asking for my approval to grant them additional time. I would approve and they would be able to use their accounts (as expected).
• CURRENTLY, I no longer receive the email once they click on the request for more time. They are unable to log into their accounts which is impacting their ability to complete homework assignments.

Steps I have already tried that did not work:

• Rebooted
• Tried to submit the request from multiple PCs
• Deleted all files under the C:\ProgramData\Microsoft\Windows\Parental Controls folder
• Tried running the Family Safety Time Limits tool (doesn't work on Windows 10)
• Applied all known Windows Updates

PLEASE HELP!

Thank you for your time

 

Microsoft Family Screen Time

Hi Laurel,

Thank you for writing to Microsoft Community forum.

This could happen when the child account fails to sync with the server. I suggest you to try the steps listed below and check if it works:

• Open
  File Explorer and navigate to the following location:
• C:\ProgramData\Microsoft\Windows\Parental Controls
  
  
  Note:
  The above mentioned directory is hidden, copy and paste the same location on the search bar in the File Explorer to access it.
  
• Delete the contents in the
  \\settings directory of the Parental Controls folder.
  
• Reboot the machine to see if the issue persists.
  

If the issue persists, you may want to remove the child account from Microsoft family and add it again.

• To know how to remove an account from Microsoft Family, refer:
  
  Remove members from your family group
• To know how to add an account to Microsoft Family, refer:
  
  Add members to your family group
  

Regards,

 

Windows 10 family safety is not sending reports, not listing URLs visited in Edge, and not sending me requests for more time.

Windows 10 family safety is not sending reports, not listing URLs visited in Edge, and not sending me requests for more time from my child account.

It used to work fine and I did not change anything.

To solve the issue, I tried to delete the files in the family settings folder per another person's suggestion, but they won't delete because they are "in use by another program."

At wit's end!!!