Windows 10: Microsoft Family

Discus and support Microsoft Family in User Accounts and Family Safety to solve the problem; Every time I try to link my child's account our parent account, I get this message: Sorry, something went wrong. We’re not sure what happened, but... Discussion in 'User Accounts and Family Safety' started by Adama_630, Feb 18, 2019.

  1. Adama_630 Win User

    Microsoft Family


    Every time I try to link my child's account our parent account, I get this message: Sorry, something went wrong. We’re not sure what happened, but refreshing the page may help, or trying again in a little while.

    :)
     
    Adama_630, Feb 18, 2019
    #1
  2. Junaid_A Win User

    Microsoft Family Screen Time

    Hi Laurel,

    Thank you for writing to Microsoft Community forum.

    This could happen when the child account fails to sync with the server. I suggest you to try the steps listed below and check if it works:

    • Open
      File Explorer
      and navigate to the following location:
    • C:\ProgramData\Microsoft\Windows\Parental Controls


      Note:
      The above mentioned directory is hidden, copy and paste the same location on the search bar in the File Explorer to access it.
    • Delete the contents in the
      \\settings
      directory of the Parental Controls folder.
    • Reboot the machine to see if the issue persists.

    If the issue persists, you may want to remove the child account from Microsoft family and add it again.

    • To know how to remove an account from Microsoft Family, refer:

      Remove members from your family group
    • To know how to add an account to Microsoft Family, refer:

      Add members to your family group

    Regards,
     
    Junaid_A, Feb 18, 2019
    #2
  3. Microsoft Family

    Hi,

    It could be because of the settings on the Family and Safety feature or the account you're using is added to a Family. With that being said, we suggest that you check if the account that you are using is a part of the
    Family list. To check on it, go to Cortana
    and search for Family Options.



    To remove your account to the Family, you may follow the steps below:

    • Use the Adult account to log in using this link.
    • Click on the Family tab.
    • On the account that you want to remove, click More > Remove from family.
    • Then click Remove to confirm.

    Let us know how it goes and feel free to get back to us if you need further assistance.
     
    PreciousLeb, Feb 18, 2019
    #3
  4. Carlo Fer Win User

    Microsoft Family

    Microsoft family blocking chrome

    Hello
    MayceHoag,


    To disable family features and turn off family settings on Windows 10, I suggest that you follow the steps outlined in these support articles:


    Make sure you're signed in with your Microsoft account to
    account.microsoft.com/family
    .

    If you would like me to provide additional advice, simply respond to this thread. I will get notified and I’ll reply to you as soon as I can.
     
    Carlo Fer, Feb 18, 2019
    #4
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Microsoft Family

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