Windows 10: Microsoft free jigsaw won't load puzzle

I saw other people have had a similar problem over the past week or so. It was not loading, but after several tries it finally did. The last time it worked was yesterday morning. Appear to be logged into my x-box account. If I uninstall and re-install the program, is there a way to save my puzzles already downloaded? ..or is there another fix? I don't want to lose all of my points. Thanks

:)

 

Microsoft Jigsaw will not load a puzzle

Hello,

Thank you for writing to Microsoft Community Forums.

Kindly follow the suggestions provided by Leesa222 dated
July 9, 2017 from the below article

MS app Jigsaw Puzzles won't load.


Hope it helps.

Let us know if you got the help you needed by clicking Yes or No.

Mala.S

Microsoft Community - Moderator

 

Microsoft Jigsaw will not load a puzzle

Jigsaw starts to load a puzzle and then stops. I get a black window and then back to desktop

 

Microsoft Jigsaw Will Not Load

I was getting Error Code: 0x803F8001 both before and after "uninstalling" Microsoft Jigsaw. It worked perfectly for years, but stopped working within the last week. It would start to load, and eventually bomb out. I have tried the following suggestions:

• Uninstall Jigsaw. Now I cannot reinstall Jigsaw. Get Error Code: 0x803F8001
  

• All steps above from Jomari Arc . Step #4 took longer than expected, but it did eventually do what you
  said. These steps did not allow me to reinstall Microsoft Jigsaw.

• Microsoft Windows Store App. Troubleshooter - It ran and said it fixed a "possibly corrupted cache" . This did not allow me to reinstall Microsoft Jigsaw.

In a similar community, titled "Microsoft Jigsaw Error code Ox803F8001", I tried all of the steps from Loraine Mon, from this link: https://answers.microsoft.com/en-us...803f8001/218cfe1c-12c7-4b33-9b13-658968b53dc6

Again, this did not allow me to reinstall Microsoft Jigsaw. Messages are "downloading", then "acquiring license", and then it errors out with Error Code: 0x803F8001

Day after day, same problem. Xbox and Store and Solitaire all work fine. Microsoft Jigsaw is the problem. When it was installed, it bombed out trying to open. After "uninstalling", it will not reinstall.