Windows 10: Microsoft Games Premium Edition not recognized

Discus and support Microsoft Games Premium Edition not recognized in Windows 10 Gaming to solve the problem; I purchased a "premium" subscription to Microsoft Games in January. Before the end of that month it started asking me to purchase again to avoid the... Discussion in 'Windows 10 Gaming' started by AllanPage, Mar 4, 2021.

  1. AllanPage Win User

    Microsoft Games Premium Edition not recognized


    I purchased a "premium" subscription to Microsoft Games in January. Before the end of that month it started asking me to purchase again to avoid the constant ads.


    Every thread I have found on this topic offered suggestions to fix - none of them worked. Every thread I've found has also been locked.


    This is an ongoing problem from Microsoft. I've found the same complaint dating back at least 4 years. Why is it never fixed and why do none of the suggestions work? I think I'm owed a refund.

    :)
     
    AllanPage, Mar 4, 2021
    #1

  2. Premium Edition of Microsoft Games

    I want to UNinstall the Premium Edition of Microsoft Games. It was a mistake.
     
    KayeFisher1, Mar 4, 2021
    #2
  3. Microsoft Solitaire Premium edition

    I purchased the Microsoft Solitaire Collection Premium Edition a few months ago and it worked fine. Since my computer was automatically updated recently, I no longer have easy access to the Premium Edition but rather have to type and search for it
    each time I want to use the program. I used to be able to click on an icon in the lower left side of the screen. When I did that a screen appeared with a number of programs displayed in the upper right quarter of the screen and a list of all programs would
    appear on the left side of the screen. Since the "update" only the list on the left side is displayed.

    Moved from: Windows / Gaming on Windows 10
     
    FredericConway, Mar 4, 2021
    #3
  4. Microsoft Games Premium Edition not recognized

    premium gaming account

    Hi Kathryn,

    There a corrupted profile is one of the possible reasons why you are seeing ads before playing games even your profile has a subscription or a premium account. To help you resolve this concern, I need to gather more details. Kindly answer the questions below:

    • When did the issue start?
    • Are you experiencing this concern with all of your games?
    • Have you made any changes on your computer prior to this concern?
    • What are the troubleshooting steps you have done so far?
    • Have you tried uninstalling and reinstalling the affected game?

    In the meantime, I suggest that you perform the troubleshooting steps below:

    Step 1: Run the troubleshooter for Windows apps using the link below. This can help remove problems with an app from Microsoft Store.

    Click here

    Step 2: Check for updates for apps and games from Windows Store. Kindly click the link below to proceed:

    Check for updates for apps and games from Windows Store

    Step 3: Delete Temporary files. This will help delete temporary files that have been stored on your computer.

    1. Click Start and click Settings.
    2. Select System.
    3. Select Storage.
    4. Select This PC.
    5. Click Temporary files.
    6. Choose Temporary files.
    7. Click Remove files.

    Step 4: Reset the game from the Settings menu.

    1. Click Start and click Settings.
    2. Select System.
    3. Select Apps and features.
    4. Find the game and click Advanced options.
    5. Click Reset. You need to restart your computer to let the changes take effect.

    Kindly update us with the results, so that we can assist you further.
     
    Wilfred Mac, Mar 4, 2021
    #4
Thema:

Microsoft Games Premium Edition not recognized

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