Windows 10: Microsoft glitch and random black screen

I've bought a laptop 2 days ago, whenever I'm playing a game and equip a item within the game my mouse gets bigger, then when I unequip it shows a black screen whenever I move my mousehttps://youtu.be/ciifF3MRDuk Whenever I restart pc the glitch goes awayhttps://youtu.be/stztqi6wrSQ The size difference of mouse

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Black Screen, Screen Flickers, Random Freezes

Hi,



Thank you for posting your query in Microsoft Community.

I understand your concern and will assist you to resolve this issue.

I suggest you to follow the steps below and check if it helps.

Method 1: I suggest you to update the Display drivers and check if that helps. If that issue persist please uninstall and reinstall latest drivers available in manufacturer website.

• Press “Windows + X” and select Device manger.
• Select Display Adapter and expand the driver icon.
• Right click on the driver icon and click on Update.
• Follow the onscreen instructions to update the driver.

Refer the link below and check if it helps

Troubleshoot black screen problems

Troubleshoot black screen or blank screen errors - Microsoft Support



Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.

 

Random Black Screen

Re-installed Catalyst 8.35 drivers (from the original cd) - no luck. Still getting the random black screen.

 

Black screen after Windows update.

Hi Crystel,

Thank you for writing to Microsoft Community Forums.

• Were you able to get to the desktop screen after you restarted the system?
  
• When the screen was blank, were you able to see the cursor on the screen?
  
• Did you get any error code or error message?
  

Please get back to us with answers to above questions, for us to suggest the appropriate troubleshooting steps.

Meanwhile, I suggest to try the steps mentioned in the article below and let us know if it helps.

Troubleshoot black screen or blank screen errors

We look forward for your reply.

Thanks,

Peer Samie

Microsoft Community-Moderator