Windows 10: microsoft go bluetooth mouse stopped working

my Bluetooth Microsoft GO mouse stopped working, the battery is fine and Bluetooth is on but my GO doesn't see it anymore.

:)

 

Microsoft bluetooth mouse 3600 suddenly undetected


I'm using a Microsoft mouse 3600 on Windows 10, all worked fine until suddenly the mouse stopped working, it disappeared from the Bluetooth detection and can't be found anymore. I need to say Windows performed an update yesterday but it still worked fine after the update. I've tried replacing batteries, updating Bluetooth driver, went one step before the updates and nothing. I obviously tried troubleshooting about anything.The mouse does work on other laptops.

Any ideas? thanks

 

Microsoft Sculpt Comfort Mouse - stops working

Recently after an update to Windows 10, my Microsoft Sculpt Comfort Mouse stops working.

After looking at some posts. The following steps seem to work.

In Device Manager, under Bluetooth uninstall devices, then under actions Scan for hardware changes.

This seems to work and the mouse works again however, these steps are repeated over the course of the day as the mouse stops working randomly.

I also notice that under other devices I have a number of devices that seem to be unknown





I also have a Microsoft phone 950xl and 640 however these drivers are for other nokia phones which we do not have.

Can someone suggest a permanent fix to (a) the Bluetooth mouse not needing to be reset the way I have been doing this (as listed above) and (b) a fix for these other devices.

The laptop I use is a Dell Inspiron 15 - 7000 Series

 

Microsoft Bluetooth Mouse 3600 isn't working.

Hi Bartosz,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

I understand the inconvenience you are facing with accessing Bluetooth mouse on Windows 10, we will help you with this issue.

Do let us know if you have tried the below:

• Have you turned on the mouse while connecting via Bluetooth?
• Were you able to connect any other devices via Bluetooth to your laptop?
• What is the complete error message of this issue?

Step 1: I suggest you to download the driver for the mouse from the below link, try to install and check if it helps.

Software download for Mouse 3600

Choose the appropriate operating system and try to install the software.

Step 2: I suggest you to refer to the below post replied by
Rajith R on August 29, 2015 and check if it helps.

My Bluetooth device is enabled and
shows as “Paired”, but isn’t working

Hope it helps. Reply to the post with an updated status of this issue, we will be happy to help you further.