Windows 10: Microsoft Hello

Discus and support Microsoft Hello in Windows Hello & Lockscreen to solve the problem; Hi, I've had my laptop for less than a year and all of the Microsoft Hello features worked. I'm not sure what changed, but now the facial recognition... Discussion in 'Windows Hello & Lockscreen' started by MaggieM11, Oct 21, 2019.

  1. MaggieM11 Win User

    Microsoft Hello


    Hi,

    I've had my laptop for less than a year and all of the Microsoft Hello features worked. I'm not sure what changed, but now the facial recognition feature no longer works and it used to before. I've checked most of the community questions and answers here and have tried to fix it using those tips, but none of them worked for my laptop and I really would like this feature back. If I could be guided or shown a video on how to fix my particular problem, that would be extremely helpful.

    Thanks,


    Margaret

    :)
     
    MaggieM11, Oct 21, 2019
    #1

  2. Microsoft Hello

    Hello,

    Thank you for writing to Microsoft Community Forums.

    1. Have you made any changes on your computer prior to this issue?
    2. Do you have access to another administrator account on your computer?
    3. Have you recently updated or upgraded your pc?

    I suggest you try to login using the onscreen keyboard and enter your credential carefully and check if that helps. Follow the below steps to use on screen keyboard.

    1. Select the Ease of Access
      button in the lower-right corner of the sign-in screen.
    2. Select On-Screen Keyboard.

    Reply with the information, so that we can help you further.

    Sandeep Kumar M

    Microsoft Community – Moderator
     
    Sandeep_KM, Oct 21, 2019
    #2
  3. Edge Search Does Not Permit Change of Region


    I got these suggestions from the Microsoft Community forum.No. 1 worked for me:

    Thank you for posting the query on Microsoft Community. I am glad to assist you on this.
    We have reproduce the issue here and we are able to access non-regional search for google using Microsoft Edge.
    I would suggest you to try the below steps and check if it helps.
    Step 1:
    Clear browsing data option of Microsoft Edge and check if you face the issue. To do so perform the steps below.

    1. Click on the More actions icon next to the feedback icon present on top right corner of the Project Spartan homepage.
    2. Select Settings and click on Choose what to clear.
    3. Check the boxes Browsing history, Cookies and saved website data and Cached data and files and click on Clear.
    Step 2:
    I suggest you to create a new user account and check if the issue occurs.

    1. Go to Settings.
    2. Choose Accounts and then select Family and other users.
    3. Select add someone else on this PC.
    4. Enter a user name and hit next.
    5. Click on Finish.
    6. Sign out from the current Account and Log into the new account.
    Step 3:
    It could also happen because of network issue. I suggest you to try with different network connection and check if it helps.
     
    hurricane51, Oct 21, 2019
    #3
  4. Vicky Acs Win User

    Microsoft Hello

    Windows hello

    Hi Abdullah,

    To resolve this camera issue for your Windows Hello, we suggest that you run Hardware and Device troubleshooter. Refer to the following steps:

    • Click on 'search' and select 'settings' and type 'Troubleshooting' and select 'Troubleshooting'
    • Click on 'Hardware and Sound' and select 'Hardware and 'Devices' and click on next to run the troubleshooter.

    Let us know how it goes.

    Regards.
     
    Vicky Acs, Oct 21, 2019
    #4
Thema:

Microsoft Hello

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