Windows 10: Microsoft Help Desk Left Me With Too Many User accounts.

My laptop, with Windows 10, is 17 months old and for some reason, was still on v1803 which was installed in July 2018. A couple of months ago, a notice appeared in Windows Update saying "Feature update to Windows 10, version 1930.The Windows 10 May 2019 Update is on its way. We're offering this update to compatible devices, but your device isn't quite ready for it. Once your device is ready, you'll see the update available on this page. There's nothing you need to do at this time."

A couple of weeks ago, I noticed that the message had disappeared. I checked my history and it was showing two failed attempts to install v1903. I run Windows Update often but never was given the option to install v1903. Did some trouble shooting but nothing I did would enable me to install v1903. I phoned Microsoft and they remote accessed in and tried to fix the problem. The person (I will call him 'He') said that he could not find the reason for what was happening and he would need to reinstall Windows. I had taken an Image Backup before phoning them.

When it came to choose one of three install option, which are: 1. Keep personal files, apps and Windows settings. 2. Keep personal files only. 3. Nothing.
Option (1) was greyed out and could not be chosen. He did option 2.

At the end of it all, I have been left a bit puzzled. I realized today that my documents, music, etc, that I keep on a second internal drive (D were not showing up when I used Search. Looking at the Indexer, I see that it only listed " Internet Explorer History, Start menu & Users". I know that under "Modify", I can select the D drive and it will index it. That is no problem.The problem is that when I choose, from the Search box options, index/choose which files and folders are indexed, I scroll down and find these accounts are showing (I will try to embed a Screen Snip):





C:\Users\adair\
C:\Users\Administrator\
C:\Users\Default\
C:\Users\Trevor

I look in C:\Users and find listed: Administrator, Public & Trevor. Trevor is what I use on this laptop, with Administrator rights. All my files are under that name.
On two other Window 10 laptops, I find on (1) C:\Users Bren and Public (2) C:\Users adairs and Public.

Under the indexing options of (1), under "choose which files and folders are indexed", is shown C:\Users\bren\
(2) C:\Users\adairs & Public.

I have no idea what he did to mine, so can I have some advice on what I need to do & how to do it, to get rid of the Users I don't need?

:)

 

Edge Search Does Not Permit Change of Region


I got these suggestions from the Microsoft Community forum.No. 1 worked for me:

Thank you for posting the query on Microsoft Community. I am glad to assist you on this.
We have reproduce the issue here and we are able to access non-regional search for google using Microsoft Edge.
I would suggest you to try the below steps and check if it helps.
Step 1:
Clear browsing data option of Microsoft Edge and check if you face the issue. To do so perform the steps below.

1. Click on the More actions icon next to the feedback icon present on top right corner of the Project Spartan homepage.
2. Select Settings and click on Choose what to clear.
3. Check the boxes Browsing history, Cookies and saved website data and Cached data and files and click on Clear.

Step 2:
I suggest you to create a new user account and check if the issue occurs.

1. Go to Settings.
2. Choose Accounts and then select Family and other users.
3. Select add someone else on this PC.
4. Enter a user name and hit next.
5. Click on Finish.
6. Sign out from the current Account and Log into the new account.

Step 3:
It could also happen because of network issue. I suggest you to try with different network connection and check if it helps.

 

Microsoft Sudoku not available to other users

Hi Larry,

Thank you for responding.

As Microsoft account has an issue, I suggest you to run Microsoft account troubleshooter from my previous post and check if it helps.

If the issue still persists, the account might have got corrupted.

I suggest you to convert the Microsoft account to local account, and convert newly created local account (with no issues)to Microsoft account to transfer the user content.

Step 1: To convert the Microsoft account to local account, you can do the following:

• Sign in to your Microsoft account on Windows 10.
• Click Start and then Settings.
• Click Accounts and Sign in with a local account instead.
• Enter your Microsoft account's password, and click on Next.
• Type in a Username, Password, and Password Hint that you want to set for your Local account and click
  Next. Click on Sign out and Finish button.

Step 2: To convert Local account to Microsoft account, follow these steps:

• Make sure you are device is connected to internet.
• On the newly converted Local account (with no issues), click Start and then Settings.
• Click Accounts and click on Sign in with a Microsoft account instead.
• Follow onscreen instructions.

Step 3: Once the newly created local account is converted to Microsoft account, you can log-in with this account, try to access
This PC and copy the contents from the old user account to a newly created user account.

Steps:

• Press Windows + E, click on
  This PC in the left pane.
• Double click on C: drive (Usually where the operating system is being installed)
• Double click on Users and older user profile folder.
  
• Copy all the content from that user profile to the newly created user profile.

Hope it helps. Feel free to contact us for further assistance on Windows Operating System, we will be happy to help you.

 

Problem with user accounts.

Hi Shubham,

Thank you for posting on Microsoft Community. I understand the inconvenience you are facing. I will certainly help you with this.

I suggest you to try the below steps and check if it helps.

Step 1: Initially, I suggest you to run the Microsoft account troubleshooter.

Microsoft Account Troubleshooter

http://download.microsoft.com/downl...B-A23B-5C3A6B5974E3/microsoftaccounts.diagcab

Step 2:

Now try to switch from Microsoft account to Local account and check.

Refer to these steps to convert Microsoft account into Local User account:

• 
  Click on Windows button, then click on
  Settings.
  
• 
  Click on Accounts then click on
  Your account.
  
• 
  Click on Sign in with a local account instead.
  
• 
  Following the Online instructions.
  

Kindly let us know if you need any further assistance with Windows. We are glad to assist you.

Thank you.