Windows 10: Microsoft is increasing Xbox Live Gold price

Source: Update on Xbox Live Gold Pricing - Xbox Wire

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xbox gold and live

I have a GOLD subscription and my son is listed as a family member. Yet when he is on the xbox he is not a gold customer and does;t seem to have access to xbox live. any suggestions?

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xbox live gold

Hi,

There are several possible reasons as to why you're encountering issues purchasing an Xbox Live Gold Membership. Here's a list of the common factors:

• An outdated billing address
  
• There's an ongoing Xbox Live server outage.
• You're using a child account which is not allowed to purchase online.
• You have an ongoing membership that was suspended due to an outdated payment option.

For us to point you to the best approach in resolving this issue, kindly answer the following questions:

• Is this the first time you're signing up for an Xbox Live Gold subscription?
• Are you using a child or an adult account?
• Are you getting any error messages when purchasing the subscription?
• Are you trying to purchase the subscription through your Xbox One console or through a web browser on your computer?

To verify if there's an ongoing service alert, kindly visit the
Xbox Live Status page.

We also recommend updating your billing address online. Here are the steps:

• In a browser, go to
  My Account.
• If needed, sign in to the Microsoft account you want to change.
• Select Payment & billing, and then select Billing info.
  
• Select Edit profile, and then follow the instructions to correct your billing address.
  
• Try to make your purchase again.

The Xbox phone and chat support team have access to the tool that can help determine the root cause of this issue. We also suggest that you get in touch with them. Click this

link for their contact information.

 

xbox gold and live

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