Windows 10: Microsoft jigsaw.......again

This is the second time I have lost microsoft jigsaw! The first time I lost 750,000 gold bars along with it and screwed up all the other microsoft games trying to fix the problem. I have bought the premium version for 2 years and love to play it but I have never seen such a simple game have so many problems. It wasn't until I bought a new high end gaming computer with a new windows 10 that I was able to download the windows games again and found out I had lost my gold bars and had to re buy all my collections again. Now it froze up on me when I completed a puzzle and had to shut the game down. I can't get back into it. I've shut down the computer several times but restarting didn't help. It will will bring up the main screen where you can pick between classic or daily challenge but there is no response to anything I do in there. Last time you told me to uninstall and reinstall it and that is when I lost the ability to reinstall or install any new microsoft games. I don't want to do that to this computer.


P.S. I hope this is the right place to post this or it was a lot of wasted time (I don't type very fast).



[Moved from: Windows 10 / Microsoft Store]

:)

 

Microsoft Jigsaw Will Not Load

I was getting Error Code: 0x803F8001 both before and after "uninstalling" Microsoft Jigsaw. It worked perfectly for years, but stopped working within the last week. It would start to load, and eventually bomb out. I have tried the following suggestions:

• Uninstall Jigsaw. Now I cannot reinstall Jigsaw. Get Error Code: 0x803F8001
  

• All steps above from Jomari Arc . Step #4 took longer than expected, but it did eventually do what you
  said. These steps did not allow me to reinstall Microsoft Jigsaw.

• Microsoft Windows Store App. Troubleshooter - It ran and said it fixed a "possibly corrupted cache" . This did not allow me to reinstall Microsoft Jigsaw.

In a similar community, titled "Microsoft Jigsaw Error code Ox803F8001", I tried all of the steps from Loraine Mon, from this link: Microsoft Jigsaw Error code Ox803F8001

Again, this did not allow me to reinstall Microsoft Jigsaw. Messages are "downloading", then "acquiring license", and then it errors out with Error Code: 0x803F8001

Day after day, same problem. Xbox and Store and Solitaire all work fine. Microsoft Jigsaw is the problem. When it was installed, it bombed out trying to open. After "uninstalling", it will not reinstall.

 

Microsoft Jigsaw Stuck Ad

Since the troubleshooter wasn't able to resolve the issue, we suggest resetting the application and see if it helps. Follow the steps below:

• Open Settings.
  
• Click Apps.
  
• Locate Microsoft Jigsaw, then click Advanced options.
  
• Click Reset.
  

If the issue still persists, we recommend uninstalling and reinstalling Microsoft Jigsaw to resolve the issue. Click this
article
for reference on how to remove a program in Windows 10.

If anything comes up, don't hesitate to get back to us anytime.

 

Microsoft Jigsaw stuck on "pause"

You may also try the following methods:

Method 1:

• Go to Settings and click on Privacy.
• Select Background apps and turn on Microsoft Jigsaw.

Method 2:

• Try to uninstall Microsoft Jigsaw and reinstall it.

Method 3:

• If the above steps did not help, please perform a
  clean boot.

Let us know how it goes.