Windows 10: Microsoft Jigsaw Crashes

Discus and support Microsoft Jigsaw Crashes in Windows 10 Software and Apps to solve the problem; I have been dealing with the issue that the game crashes when it is loading. Have worked with the Microsoft Community and followed all the different... Discussion in 'Windows 10 Software and Apps' started by JRodrigoFajardo, Sep 12, 2018.

  1. Microsoft Jigsaw Crashes

    I have been dealing with the issue that the game crashes when it is loading. Have worked with the Microsoft Community and followed all the different recommendations and unfortunately it hasn't worked. The issue is that the game crashes when it is connect to the internet.

    Went to Microsoft Store and after many uninstalling, re installing , etc. the conclusion was that it had to deal with the USER registered in the system. Solution move all to an new user which I found unacceptable.

    My theory is that it crashes when the ad's are loaded. Decided to disable the ad's for one month and the program works well.

    Kind of ironical that for a free game to work, one has to purchase the disable option.

    Does it make sense?

    JRodrigoFajardo, Sep 12, 2018
  2. Schlag 96 Win User

    Microsoft Jigsaw Will Not Load

    I was getting Error Code: 0x803F8001 both before and after "uninstalling" Microsoft Jigsaw. It worked perfectly for years, but stopped working within the last week. It would start to load, and eventually bomb out. I have tried the following suggestions:

    • Uninstall Jigsaw. Now I cannot reinstall Jigsaw. Get Error Code: 0x803F8001

    • All steps above from Jomari Arc . Step #4 took longer than expected, but it did eventually do what you
      said. These steps did not allow me to reinstall Microsoft Jigsaw.

    • Microsoft Windows Store App. Troubleshooter - It ran and said it fixed a "possibly corrupted cache" . This did not allow me to reinstall Microsoft Jigsaw.

    In a similar community, titled "Microsoft Jigsaw Error code Ox803F8001", I tried all of the steps from Loraine Mon, from this link: Microsoft Jigsaw Error code Ox803F8001

    Again, this did not allow me to reinstall Microsoft Jigsaw. Messages are "downloading", then "acquiring license", and then it errors out with Error Code: 0x803F8001

    Day after day, same problem. Xbox and Store and Solitaire all work fine. Microsoft Jigsaw is the problem. When it was installed, it bombed out trying to open. After "uninstalling", it will not reinstall.
    Schlag 96, Sep 12, 2018
  3. JoneLewis Win User
    Microsoft Jigsaw

    My hard drive (C) crashed, I replaced it and reinstalled Windows.

    One thing that will NOT work since is Microsoft Jigsaw. I get the infamous "signing you in" runaround that so many others have reported.

    I've gone through the suggested process (reset, (no repair option listed), use the troubleshooter, uninstall, reinstall.

    I can sign into Xbox Live fine. Jigsaw just won't recognize that I'm signed in.

    Getting very frustrated. Playing Jigsaw is a way to relieve stress. This is increasing my stress!
    JoneLewis, Sep 12, 2018
  4. GeriCatS Win User

    Microsoft Jigsaw Crashes

    Microsoft Jigsaw crash

    Sangeeta, is this about Microsoft Jigsaw or 'Magic Jigsaw Puzzle'? If it is about Microsoft Jigsaw, will I lose all gold points when I reinstall? Thank you for your help.
    GeriCatS, Sep 12, 2018

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