Windows 10: Microsoft Jigsaw Crashes

Discus and support Microsoft Jigsaw Crashes in Windows 10 BSOD Crashes and Debugging to solve the problem; Why does my Microsoft Jigsaw keep freezing and then crashes? It's very annoying!... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by Stoowert, May 24, 2019.

  1. Stoowert Win User

    Microsoft Jigsaw Crashes

    Why does my Microsoft Jigsaw keep freezing and then crashes? It's very annoying!

    Stoowert, May 24, 2019
  2. Schlag 96 Win User

    Microsoft Jigsaw Will Not Load

    I was getting Error Code: 0x803F8001 both before and after "uninstalling" Microsoft Jigsaw. It worked perfectly for years, but stopped working within the last week. It would start to load, and eventually bomb out. I have tried the following suggestions:

    • Uninstall Jigsaw. Now I cannot reinstall Jigsaw. Get Error Code: 0x803F8001

    • All steps above from Jomari Arc . Step #4 took longer than expected, but it did eventually do what you
      said. These steps did not allow me to reinstall Microsoft Jigsaw.

    • Microsoft Windows Store App. Troubleshooter - It ran and said it fixed a "possibly corrupted cache" . This did not allow me to reinstall Microsoft Jigsaw.

    In a similar community, titled "Microsoft Jigsaw Error code Ox803F8001", I tried all of the steps from Loraine Mon, from this link: Microsoft Jigsaw Error code Ox803F8001

    Again, this did not allow me to reinstall Microsoft Jigsaw. Messages are "downloading", then "acquiring license", and then it errors out with Error Code: 0x803F8001

    Day after day, same problem. Xbox and Store and Solitaire all work fine. Microsoft Jigsaw is the problem. When it was installed, it bombed out trying to open. After "uninstalling", it will not reinstall.
    Schlag 96, May 24, 2019
  3. JoneLewis Win User
    Microsoft Jigsaw

    My hard drive (C) crashed, I replaced it and reinstalled Windows.

    One thing that will NOT work since is Microsoft Jigsaw. I get the infamous "signing you in" runaround that so many others have reported.

    I've gone through the suggested process (reset, (no repair option listed), use the troubleshooter, uninstall, reinstall.

    I can sign into Xbox Live fine. Jigsaw just won't recognize that I'm signed in.

    Getting very frustrated. Playing Jigsaw is a way to relieve stress. This is increasing my stress!
    JoneLewis, May 24, 2019
  4. Dyan Rey Win User

    Microsoft Jigsaw Crashes

    Microsoft Jigsaw crashes on opening

    Hi Eric,

    If you play the app and your Microsoft account is online, all data will be saved but if you played it offline, all data will be lost once you uninstall/reinstall the app. To further troubleshoot the issue, we suggest that you repair it on
    Control Panel. Follow the steps below:

    • Go to search and type Control Panel.
    • In search results, select Programs.
    • Select Program and Features.
    • Choose the selected app (Microsoft Jigsaw).
    • Right-click and hit repair.
    Please update us on how the troubleshooting went.
    Dyan Rey, May 24, 2019

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