Windows 10: Microsoft Jigsaw crashes

Microsoft Jigsaw crashes as the program is trying to load the video advertisements. I ran the windows store troubleshooter, it identifies hanging or crashing programs are not fixed. In the details it gives NET HELPMSG 2182. I've tried everything I can find on all of the help sites and cannot get it to work. This is a brand new Surface and the program worked for 3 days and I've been having the problem every since.

:)

 

Microsoft Jigsaw Will Not Load

I was getting Error Code: 0x803F8001 both before and after "uninstalling" Microsoft Jigsaw. It worked perfectly for years, but stopped working within the last week. It would start to load, and eventually bomb out. I have tried the following suggestions:

• Uninstall Jigsaw. Now I cannot reinstall Jigsaw. Get Error Code: 0x803F8001
  

• All steps above from Jomari Arc . Step #4 took longer than expected, but it did eventually do what you
  said. These steps did not allow me to reinstall Microsoft Jigsaw.

• Microsoft Windows Store App. Troubleshooter - It ran and said it fixed a "possibly corrupted cache" . This did not allow me to reinstall Microsoft Jigsaw.

In a similar community, titled "Microsoft Jigsaw Error code Ox803F8001", I tried all of the steps from Loraine Mon, from this link: Microsoft Jigsaw Error code Ox803F8001

Again, this did not allow me to reinstall Microsoft Jigsaw. Messages are "downloading", then "acquiring license", and then it errors out with Error Code: 0x803F8001

Day after day, same problem. Xbox and Store and Solitaire all work fine. Microsoft Jigsaw is the problem. When it was installed, it bombed out trying to open. After "uninstalling", it will not reinstall.

 

Microsoft Jigsaw

My hard drive (C) crashed, I replaced it and reinstalled Windows.

One thing that will NOT work since is Microsoft Jigsaw. I get the infamous "signing you in" runaround that so many others have reported.

I've gone through the suggested process (reset, (no repair option listed), use the troubleshooter, uninstall, reinstall.

I can sign into Xbox Live fine. Jigsaw just won't recognize that I'm signed in.

Getting very frustrated. Playing Jigsaw is a way to relieve stress. This is increasing my stress!

 

Microsoft Jigsaw crash

Sangeeta, is this about Microsoft Jigsaw or 'Magic Jigsaw Puzzle'? If it is about Microsoft Jigsaw, will I lose all gold points when I reinstall? Thank you for your help.