Windows 10: Microsoft Jigsaw crashing

I am having a problem with Jigsaw crashing when I try to launch a game, I have reset the app, reinstalled it, updated windows and reset a reinstalled again. The app gives the jigsaw animation, then a black screen, as if it is trying to load an ad or similar, I am connected to the Internet, but it just closes itself. I have surface with windows 10 pro

+ System
- Provider
[ Name] Windows Error Reporting
- EventID 1001
[ Qualifiers] 0
Level 4
Task 0
Keywords 0x80000000000000
- TimeCreated
[ SystemTime] 2018-10-16T17:53:17.006275500Z
EventRecordID 10779
Channel Application
Computer DESKTOP-IGDR6RK
Security
- EventData
1652156133985068816
5
MoAppCrash
Not available
0
Microsoft.MicrosoftJigsaw_1.7.1808.2102_x86__8wekyb3d8bbwe
praid:App
1.0.0.0
5b7bec9c
igd10iumd32.dll
24.20.100.6136
5b072e61
c0000005
008f85ea
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC755.tmp.dmp \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD7D1.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD800.tmp.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD80E.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD85D.tmp.txt
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Microsoft.Micros_949523c6935340a38b0399ed3e19e4f093d263_23694a9e_247bdffd
0
f992ccbe-dfb6-4dd3-ab9b-9b1e85ac3e95
268435456
40f8c8bdd854d0ef76eda34017a9a710
0

:)

 

Microsoft Jigsaw Will Not Load

I was getting Error Code: 0x803F8001 both before and after "uninstalling" Microsoft Jigsaw. It worked perfectly for years, but stopped working within the last week. It would start to load, and eventually bomb out. I have tried the following suggestions:

• Uninstall Jigsaw. Now I cannot reinstall Jigsaw. Get Error Code: 0x803F8001
  

• All steps above from Jomari Arc . Step #4 took longer than expected, but it did eventually do what you
  said. These steps did not allow me to reinstall Microsoft Jigsaw.

• Microsoft Windows Store App. Troubleshooter - It ran and said it fixed a "possibly corrupted cache" . This did not allow me to reinstall Microsoft Jigsaw.

In a similar community, titled "Microsoft Jigsaw Error code Ox803F8001", I tried all of the steps from Loraine Mon, from this link: https://answers.microsoft.com/en-us...803f8001/218cfe1c-12c7-4b33-9b13-658968b53dc6

Again, this did not allow me to reinstall Microsoft Jigsaw. Messages are "downloading", then "acquiring license", and then it errors out with Error Code: 0x803F8001

Day after day, same problem. Xbox and Store and Solitaire all work fine. Microsoft Jigsaw is the problem. When it was installed, it bombed out trying to open. After "uninstalling", it will not reinstall.

 

Microsoft Jigsaw

My hard drive (C) crashed, I replaced it and reinstalled Windows.

One thing that will NOT work since is Microsoft Jigsaw. I get the infamous "signing you in" runaround that so many others have reported.

I've gone through the suggested process (reset, (no repair option listed), use the troubleshooter, uninstall, reinstall.

I can sign into Xbox Live fine. Jigsaw just won't recognize that I'm signed in.

Getting very frustrated. Playing Jigsaw is a way to relieve stress. This is increasing my stress!

 

Microsoft Jigsaw crash

Sangeeta, is this about Microsoft Jigsaw or 'Magic Jigsaw Puzzle'? If it is about Microsoft Jigsaw, will I lose all gold points when I reinstall? Thank you for your help.