Windows 10: Microsoft Jigsaw has stopped logging into my X-Box account

Jigsaw was working fine but now refuses to connectr to my X-box account


I have followed the suggestions

• delete and reinstall
• troubleshoot through app troubleshooter
• log out and log in again

It still refuses to connect.


Can anyone help please?

:)

 

Microsoft Jigsaw Will Not Load

I was getting Error Code: 0x803F8001 both before and after "uninstalling" Microsoft Jigsaw. It worked perfectly for years, but stopped working within the last week. It would start to load, and eventually bomb out. I have tried the following suggestions:

• Uninstall Jigsaw. Now I cannot reinstall Jigsaw. Get Error Code: 0x803F8001
  

• All steps above from Jomari Arc . Step #4 took longer than expected, but it did eventually do what you
  said. These steps did not allow me to reinstall Microsoft Jigsaw.

• Microsoft Windows Store App. Troubleshooter - It ran and said it fixed a "possibly corrupted cache" . This did not allow me to reinstall Microsoft Jigsaw.

In a similar community, titled "Microsoft Jigsaw Error code Ox803F8001", I tried all of the steps from Loraine Mon, from this link: Microsoft Jigsaw Error code Ox803F8001

Again, this did not allow me to reinstall Microsoft Jigsaw. Messages are "downloading", then "acquiring license", and then it errors out with Error Code: 0x803F8001

Day after day, same problem. Xbox and Store and Solitaire all work fine. Microsoft Jigsaw is the problem. When it was installed, it bombed out trying to open. After "uninstalling", it will not reinstall.

 

microsoft jigsaw how to change user account

Hi Marcelo,



Thank you for writing to Microsoft Community Forums.



We’d like to get more information regarding this issue.

1. Are you facing issue with only this particular app?
   
2. Since when you are facing this issue?
   

We would suggest you to try uninstalling the app and re-install. Kindly follow the steps mentioned below.

1. Refer to
   Uninstall an app.
   
2. You can refer
   Microsoft Jigsaw to re-install.
   

If the issue persists, kindly try to
create new user account and check if it helps.







Looking forward to your response.

Let us know if you got the help you needed by clicking Yes or No.





Manjunath H

Microsoft Community – Moderator

 

Error Code 0x803F8001 for Microsoft Jigsaw

Running through the troubleshooting steps didn't have any affect until I:

1. uninstalled the MS Jigsaw app,
2. logged in with a different user account,
3. installed it under the secondary user account,
4. then switched back to my primary account and
5. reinstalled the MS Jigsaw app under my primary account again.

It remembered I had purchased the Premium Jigsaw app and still has my point balance, but I lost all the collections that I had previously purchased with points.

I did this on both machines and simply uninstalling and reinstalling it didn't work. I needed to install it on the 2nd account before it would reinstall on the 1st account.