Windows 10: Microsoft Jigsaw lost purchased downloadable collections need to contact developer.

Discus and support Microsoft Jigsaw lost purchased downloadable collections need to contact developer. in Windows 10 Gaming to solve the problem; case #'s 1501587403 and 1502196989. Lost purchased jigsaw puzzles. Stats show puzzles played = 672, puzzles completed = 536, collections completed... Discussion in 'Windows 10 Gaming' started by PhyllisMckaig, May 31, 2020.

  1. PHYLLISMCKAIG
    PhyllisMckaig Win User

    Microsoft Jigsaw lost purchased downloadable collections need to contact developer.


    case #'s 1501587403 and 1502196989. Lost purchased jigsaw puzzles. Stats show puzzles played = 672, puzzles completed = 536, collections completed =3. Spoke with different technicians on May 22, 26, 27 and 31. First technician said, he could not find a way to retrieve previously purchased puzzles. On May 26, I selected from "See all Collections" a collection previously purchased "Tour of Africa". My options were to buy with coins, cash or "no thanks". There was no option to just download. I decided to repurchase with 6800 coins. When I opened "Tour of Africa", all puzzles had already been completed. There seems to be a dis-connect with what I purchased over the previous years and now. Looking for developer for Jigsaw. had a similar problem a year or two ago and he was able to bring all purchased collections back into the "See all Collections" where I could download into "downloadable collections.

    :)
     
    PhyllisMckaig, May 31, 2020
    #1
  2. PENNYMILLY
    PennyMilly Win User

    Jigsaw has lost all my purchased collections

    Jigsaw suddenly cannot connect to Xbox from my Win10 PC and has lost all my purchased collections. It askes me to sign in to the Xbox app and try again. The Xbox app IS signed in. I've logged out, reinstalled, rebooted, updated, run the trouble shooter
    and anything else the support staff can suggest, but they seem to have no solution. It's almost as if it tries to connect but fails very quickly. It is only jigsaw that fails. The whole Solitaire collection IS signed in apart from Jigsaw. Has anyone found
    a solution?
     
    PennyMilly, May 31, 2020
    #2
  3. BIGAL73
    bigal73 Win User
    Microsoft Jigsaw - unable to download purchased collections

    Not exactly the same problem but points were deucted from me but the collection that I applied for cannot be found. I have been advised to look in 'Downloads' (obvious really & already done), also to run 'Store Troubleshooter' or search 'Drive C'. No help
    from these either.

    Also on the page showing collections, if I select show "All Collections", I am taken out of 'Microsoft Jigsaw altogether and have to reload it.

    Before I try to download another collection can anyone suggest where the attempted download could be?
     
    bigal73, May 31, 2020
    #3
  4. NEILMACLEANBC
    NeilMacleanBC Win User

    Microsoft Jigsaw lost purchased downloadable collections need to contact developer.

    Microsoft Jigsaw - unable to download purchased collections

    I've upgraded to Windows 10 on both my "home" Lenovo U530 Touch and on my Lenovo Yoga 2. On the Yoga, I can use currently downloaded collections but cannot download others. I can purchase new collections, but I soon as
    I try to download a collection, the Jigsaw window just closes. No error, no hanging, no message - just 'blink' and the window is gone. (I can download the collections to the other computer, but I want to use them on the Yoga.)

    I tried downloading other items from the store - works fine.

    I noticed the Daily challenges in Jigsaw aren't downloading, they each say "downloading" and the little spinning circle is evident for each, but nothing ever happens. I checked the daily challenges for the Solitaire Collection and for Sudoku and they both
    download fine.

    I uninstalled Jigsaw and then downloaded/installed from the store without any problems, but it didn't help. And now I'm down to only the 2 collections that come with a new install ...

    Any ideas?
     
    NeilMacleanBC, May 31, 2020
    #4
Thema:

Microsoft Jigsaw lost purchased downloadable collections need to contact developer.

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