Windows 10: Microsoft Jigsaw Premium no longer logs me in

Discus and support Microsoft Jigsaw Premium no longer logs me in in Windows 10 Gaming to solve the problem; I own Microsoft Jigsaw Premium. It worked on another computer. I have moved to a new computer. It says that it is Premium, but the 'XBox Live' image... Discussion in 'Windows 10 Gaming' started by John Thayer Jensen, Sep 20, 2020.

  1. Microsoft Jigsaw Premium no longer logs me in


    I own Microsoft Jigsaw Premium. It worked on another computer. I have moved to a new computer. It says that it is Premium, but the 'XBox Live' image just says "Not Signed In" and I can find no way to make it work. It still works on the old computer, but not on this one. I have uninstalled and reinstalled with reboots in between; uninstalled and reinstalled the Microsoft Store app; gone through various suggestions I found on line. Nothing works.


    How do I fix this? I even clicked on the link offering to sell me the premium version. It just comes back saying I already own the Premium Version - but I can't use it.


    jj

    :)
     
    John Thayer Jensen, Sep 20, 2020
    #1
  2. Schlag 96 Win User

    Microsoft Jigsaw Will Not Load

    I was getting Error Code: 0x803F8001 both before and after "uninstalling" Microsoft Jigsaw. It worked perfectly for years, but stopped working within the last week. It would start to load, and eventually bomb out. I have tried the following suggestions:

    • Uninstall Jigsaw. Now I cannot reinstall Jigsaw. Get Error Code: 0x803F8001

    • All steps above from Jomari Arc . Step #4 took longer than expected, but it did eventually do what you
      said. These steps did not allow me to reinstall Microsoft Jigsaw.

    • Microsoft Windows Store App. Troubleshooter - It ran and said it fixed a "possibly corrupted cache" . This did not allow me to reinstall Microsoft Jigsaw.

    In a similar community, titled "Microsoft Jigsaw Error code Ox803F8001", I tried all of the steps from Loraine Mon, from this link: Microsoft Jigsaw Error code Ox803F8001

    Again, this did not allow me to reinstall Microsoft Jigsaw. Messages are "downloading", then "acquiring license", and then it errors out with Error Code: 0x803F8001

    Day after day, same problem. Xbox and Store and Solitaire all work fine. Microsoft Jigsaw is the problem. When it was installed, it bombed out trying to open. After "uninstalling", it will not reinstall.
     
    Schlag 96, Sep 20, 2020
    #2
  3. pcssajim Win User
    Microsoft Jigsaw Puzzle - Premium

    I tried to upgrade Microsoft Jigsaw Puzzle to Premium and box popped up indicating "in app purchases are no longer available". What's going on?
     
    pcssajim, Sep 20, 2020
    #3
  4. pcssajim Win User

    Microsoft Jigsaw Premium no longer logs me in

    Microsoft Jigsaw Puzzle Premium

    I attempted to renew my Premium Microsoft Jigsaw Puzzle but box pops up indicating "in app purchase on this item no longer available". What's up with this?
     
    pcssajim, Sep 20, 2020
    #4
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Microsoft Jigsaw Premium no longer logs me in

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