Windows 10: Microsoft Jigsaw will not load

Discus and support Microsoft Jigsaw will not load in Windows 10 Gaming to solve the problem; Tried uninstall and reinstall. Jigsaw goes to page where you select classic, jammer or daily challege and will not load any of them. Can't play... Discussion in 'Windows 10 Gaming' started by Dianne510519, Dec 4, 2019.

  1. Microsoft Jigsaw will not load


    Tried uninstall and reinstall. Jigsaw goes to page where you select classic, jammer or daily challege and will not load any of them. Can't play anything. Its just lost to me.

    :)
     
    Dianne510519, Dec 4, 2019
    #1
  2. Schlag 96 Win User

    Microsoft Jigsaw Will Not Load

    I was getting Error Code: 0x803F8001 both before and after "uninstalling" Microsoft Jigsaw. It worked perfectly for years, but stopped working within the last week. It would start to load, and eventually bomb out. I have tried the following suggestions:

    • Uninstall Jigsaw. Now I cannot reinstall Jigsaw. Get Error Code: 0x803F8001

    • All steps above from Jomari Arc . Step #4 took longer than expected, but it did eventually do what you
      said. These steps did not allow me to reinstall Microsoft Jigsaw.

    • Microsoft Windows Store App. Troubleshooter - It ran and said it fixed a "possibly corrupted cache" . This did not allow me to reinstall Microsoft Jigsaw.

    In a similar community, titled "Microsoft Jigsaw Error code Ox803F8001", I tried all of the steps from Loraine Mon, from this link: Microsoft Jigsaw Error code Ox803F8001

    Again, this did not allow me to reinstall Microsoft Jigsaw. Messages are "downloading", then "acquiring license", and then it errors out with Error Code: 0x803F8001

    Day after day, same problem. Xbox and Store and Solitaire all work fine. Microsoft Jigsaw is the problem. When it was installed, it bombed out trying to open. After "uninstalling", it will not reinstall.
     
    Schlag 96, Dec 4, 2019
    #2
  3. Mala_S Win User
    Microsoft Jigsaw will not load a puzzle

    Hello,

    Thank you for writing to Microsoft Community Forums.

    Kindly follow the suggestions provided by Leesa222 dated
    July 9, 2017 from the below article

    MS app Jigsaw Puzzles won't load.


    Hope it helps.

    Let us know if you got the help you needed by clicking Yes or No.

    Mala.S

    Microsoft Community - Moderator
     
    Mala_S, Dec 4, 2019
    #3
  4. gumby2469 Win User

    Microsoft Jigsaw will not load

    Microsoft Jigsaw Will Not Load

    I believe the problem is with the game as this is not the only place it is being discussed. Windows needs to fix their mess once again.

    Oh and yes, mine wont load either.

    and just to include the information needed:

    1. Aspire Laptop E5-571

    2. Windows 10 Home

    3. OS Build 15063.413

    4. Trying to load Jigsaw Puzzle Game

    5. Error Code: 0x803F8001

    _______________________________________________________________________________________

    *update*

    On July 10th it "fixed itself" and worked. I caught up on the daily challenges.

    On July 11th I am right back to the same error code.

    I am now in process of following the steps to clear the store as suggested. I will update how it worked when I reboot.

    It seems to me though, if it had been my computer, my files, my store data; why would it fix itself then rebreak?

    *

    the steps to fix did NOT work
     
    gumby2469, Dec 4, 2019
    #4
Thema:

Microsoft Jigsaw will not load

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