Windows 10: microsoft jigsaw won't open after download

just got a new laptop running Windows 10.


downloaded Microsoft jigsaw which I played all the time on my old laptop which was also running windows 10.


However, when I select a collection on the new laptop, it will appear to download the collection because the individual puzzles appear. I then select a puzzle and it appears to try to open it but then Microsoft jigsaw closes. what am I missing?

:)

 

Microsoft Jigsaw Will Not Load

I was getting Error Code: 0x803F8001 both before and after "uninstalling" Microsoft Jigsaw. It worked perfectly for years, but stopped working within the last week. It would start to load, and eventually bomb out. I have tried the following suggestions:

• Uninstall Jigsaw. Now I cannot reinstall Jigsaw. Get Error Code: 0x803F8001
  

• All steps above from Jomari Arc . Step #4 took longer than expected, but it did eventually do what you
  said. These steps did not allow me to reinstall Microsoft Jigsaw.

• Microsoft Windows Store App. Troubleshooter - It ran and said it fixed a "possibly corrupted cache" . This did not allow me to reinstall Microsoft Jigsaw.

In a similar community, titled "Microsoft Jigsaw Error code Ox803F8001", I tried all of the steps from Loraine Mon, from this link: Microsoft Jigsaw Error code Ox803F8001

Again, this did not allow me to reinstall Microsoft Jigsaw. Messages are "downloading", then "acquiring license", and then it errors out with Error Code: 0x803F8001

Day after day, same problem. Xbox and Store and Solitaire all work fine. Microsoft Jigsaw is the problem. When it was installed, it bombed out trying to open. After "uninstalling", it will not reinstall.

 

Microsoft Jigsaw crashes on opening

Hi Eric,

If you play the app and your Microsoft account is online, all data will be saved but if you played it offline, all data will be lost once you uninstall/reinstall the app. To further troubleshoot the issue, we suggest that you repair it on
Control Panel. Follow the steps below:

• Go to search and type Control Panel.
• In search results, select Programs.
• Select Program and Features.
• Choose the selected app (Microsoft Jigsaw).
• Right-click and hit repair.

Please update us on how the troubleshooting went.

 

Microsoft Jigsaw Stuck Ad

Since the troubleshooter wasn't able to resolve the issue, we suggest resetting the application and see if it helps. Follow the steps below:

• Open Settings.
  
• Click Apps.
  
• Locate Microsoft Jigsaw, then click Advanced options.
  
• Click Reset.
  

If the issue still persists, we recommend uninstalling and reinstalling Microsoft Jigsaw to resolve the issue. Click this
article
for reference on how to remove a program in Windows 10.

If anything comes up, don't hesitate to get back to us anytime.