Windows 10: Microsoft Jigsaw

Discus and support Microsoft Jigsaw in Microsoft Windows 10 Store to solve the problem; I downloaded Microsoft Jigsaw, but when I try to open a puzzle, it begins to load, then an ad appears and when I click on the 'Close' button on the ad,... Discussion in 'Microsoft Windows 10 Store' started by robert.g.widmer, Dec 16, 2018.

  1. Microsoft Jigsaw


    I downloaded Microsoft Jigsaw, but when I try to open a puzzle, it begins to load, then an ad appears and when I click on the 'Close' button on the ad, the app goes back to the puzzle selection page, and does not load the puzzle for me to complete. I have tried uninstalling/reinstalling the app, resetting the app, and I have tried the app troubleshooter. None of these have fixed the problem.


    I do not wish to purchase the premium edition, can you give me other options to help me figure out what is causing the problem?

    :)
     
    robert.g.widmer, Dec 16, 2018
    #1
  2. Schlag 96 Win User

    Microsoft Jigsaw Will Not Load

    I was getting Error Code: 0x803F8001 both before and after "uninstalling" Microsoft Jigsaw. It worked perfectly for years, but stopped working within the last week. It would start to load, and eventually bomb out. I have tried the following suggestions:

    • Uninstall Jigsaw. Now I cannot reinstall Jigsaw. Get Error Code: 0x803F8001

    • All steps above from Jomari Arc . Step #4 took longer than expected, but it did eventually do what you
      said. These steps did not allow me to reinstall Microsoft Jigsaw.

    • Microsoft Windows Store App. Troubleshooter - It ran and said it fixed a "possibly corrupted cache" . This did not allow me to reinstall Microsoft Jigsaw.

    In a similar community, titled "Microsoft Jigsaw Error code Ox803F8001", I tried all of the steps from Loraine Mon, from this link: Microsoft Jigsaw Error code Ox803F8001

    Again, this did not allow me to reinstall Microsoft Jigsaw. Messages are "downloading", then "acquiring license", and then it errors out with Error Code: 0x803F8001

    Day after day, same problem. Xbox and Store and Solitaire all work fine. Microsoft Jigsaw is the problem. When it was installed, it bombed out trying to open. After "uninstalling", it will not reinstall.
     
    Schlag 96, Dec 16, 2018
    #2
  3. Microsoft Jigsaw Stuck Ad

    Since the troubleshooter wasn't able to resolve the issue, we suggest resetting the application and see if it helps. Follow the steps below:

    • Open Settings.
    • Click Apps.
    • Locate Microsoft Jigsaw, then click Advanced options.
    • Click Reset.
    If the issue still persists, we recommend uninstalling and reinstalling Microsoft Jigsaw to resolve the issue. Click this
    article
    for reference on how to remove a program in Windows 10.

    If anything comes up, don't hesitate to get back to us anytime.
     
    Martin Bar, Dec 16, 2018
    #3
  4. Mel Tar Win User

    Microsoft Jigsaw

    Microsoft Jigsaw stuck on "pause"

    You may also try the following methods:

    Method 1:

    • Go to Settings and click on Privacy.
    • Select Background apps and turn on Microsoft Jigsaw.
    Method 2:

    • Try to uninstall Microsoft Jigsaw and reinstall it.
    Method 3:

    • If the above steps did not help, please perform a
      clean boot
      .

    Let us know how it goes.
     
    Mel Tar, Dec 16, 2018
    #4
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Microsoft Jigsaw

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