Windows 10: Microsoft Jigsaw

Discus and support Microsoft Jigsaw in Windows 10 Software and Apps to solve the problem; I'm using the Microsoft Jigsaw free version. I open the app and it wants me to log in to Xbox live. I dfon'twant to log in to Xbox live so I click to... Discussion in 'Windows 10 Software and Apps' started by jdtrue, Aug 11, 2019 at 7:12 AM.

  1. jdtrue Win User

    Microsoft Jigsaw


    I'm using the Microsoft Jigsaw free version. I open the app and it wants me to log in to Xbox live. I dfon'twant to log in to Xbox live so I click to x in the order or click NO. It then opens a box in the corner saying we're sorry you're having trouble logging in to blah blah blah. I ignore it and click on Classic Jigsaw. Because I use the free version it opens up an ad. I wait for it to play out and then click the X to close the ad and play the game.


    Now for the problem - This "Jewels of Rome" ad opens up and will not let me close it. An X appears in the corner but I can not click on it. It also does not say "Close" nesxtto the X like others ads do. Also a box opens at the bottom that wants me to "Get" this free game. I do not want the game but The only thing I can do is close the app. The first couple of times this happened, I closed the app and then re-opened it and everything was fine. Annoying as hell but eventually working. This morning when this happenened, everytime I re-opened the app, this "Jewels of Rome" ad kept coming up, makijigsaw unplayable. As I was typing this, I tried opening jigsaw again (5th time) to get exact phrasing of what ad says and I was able to get to jigsaw to so my puzzle. This "Jewels of Rome" ad seems to be the problem and should be removed. No other ad creates this problem.

    :)
     
  2. Schlag 96 Win User

    Microsoft Jigsaw Will Not Load

    I was getting Error Code: 0x803F8001 both before and after "uninstalling" Microsoft Jigsaw. It worked perfectly for years, but stopped working within the last week. It would start to load, and eventually bomb out. I have tried the following suggestions:

    • Uninstall Jigsaw. Now I cannot reinstall Jigsaw. Get Error Code: 0x803F8001

    • All steps above from Jomari Arc . Step #4 took longer than expected, but it did eventually do what you
      said. These steps did not allow me to reinstall Microsoft Jigsaw.

    • Microsoft Windows Store App. Troubleshooter - It ran and said it fixed a "possibly corrupted cache" . This did not allow me to reinstall Microsoft Jigsaw.

    In a similar community, titled "Microsoft Jigsaw Error code Ox803F8001", I tried all of the steps from Loraine Mon, from this link: Microsoft Jigsaw Error code Ox803F8001

    Again, this did not allow me to reinstall Microsoft Jigsaw. Messages are "downloading", then "acquiring license", and then it errors out with Error Code: 0x803F8001

    Day after day, same problem. Xbox and Store and Solitaire all work fine. Microsoft Jigsaw is the problem. When it was installed, it bombed out trying to open. After "uninstalling", it will not reinstall.
     
  3. Microsoft Jigsaw Stuck Ad

    Since the troubleshooter wasn't able to resolve the issue, we suggest resetting the application and see if it helps. Follow the steps below:

    • Open Settings.
    • Click Apps.
    • Locate Microsoft Jigsaw, then click Advanced options.
    • Click Reset.
    If the issue still persists, we recommend uninstalling and reinstalling Microsoft Jigsaw to resolve the issue. Click this
    article
    for reference on how to remove a program in Windows 10.

    If anything comes up, don't hesitate to get back to us anytime.
     
  4. Mel Tar Win User

    Microsoft Jigsaw

    Microsoft Jigsaw stuck on "pause"

    You may also try the following methods:

    Method 1:

    • Go to Settings and click on Privacy.
    • Select Background apps and turn on Microsoft Jigsaw.
    Method 2:

    • Try to uninstall Microsoft Jigsaw and reinstall it.
    Method 3:

    • If the above steps did not help, please perform a
      clean boot
      .

    Let us know how it goes.
     
Thema:

Microsoft Jigsaw

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