Windows 10: Microsoft keeps trying to use the wrong account to get the minecraft installer in the...

I want to install minecraft; I bought it on the minecraft website and used the installer, but it tells me I need to own the Microsoft installer too. Unfortunately it keeps automatically trying to verify it using my old account, which doesn't own the game, and I can't change it from it. I can't remove it in 'Email and Accounts' either as it was the first account I registered.

:)

 

Cannot install Minecraft Trial

I am trying to install a trial of Minecraft. I keep getting the message : "It looks like you don’t have any applicable device(s) linked to your Microsoft account. To install, sign in on a device with your Microsoft
account."

I have two pcs listed under devices in my Microsoft account. Both are above minimum spec.

Any idea what's wrong?

 

Minecraft installation in Microsoft store

Hi,

Thank you for writing to Microsoft Community Forums.

We understand your concern as you are unable to install Minecraft in Microsoft Store. In order to get clarity and to assist you accordingly, please reply with the answers to the questions below:

• What is the Windows 10 version and Build installed? (Type
  winver in Windows search/Run command)
  

• Do you have any non-Microsoft antivirus program installed?
  
• Does this issue occur for all games & apps from the store?
  

• What is the date and time on the PC and ensure it is correct?
• Do you get any error message or code?

Meanwhile, we would suggest you to perform these steps and after every step check if you are able to install the game.

Step 1: Reset the Windows Store Cache: Press the Windows Logo Key + R to open the
Run dialog box, type wsreset.exe, and then select OK.

Note:
A blank Command Prompt window will open, and after about ten seconds the window will close and Microsoft Store will open automatically.

Step 2: Run the Windows Store Apps Troubleshooter: Select the
Start button, and then select Settings>Update & Security
> Troubleshoot, and then from the list select Windows Store apps > Run the troubleshooter.

Step 3: If you have any non-Microsoft security/antivirus software installed, disable it temporarily and then try installing the game.

Step 4: If the issue persists, then we would suggest you to create a new administrator user account and check, refer this article to

create a local user or administrator account in Windows 10.

Regards,

Aditya Roy

Microsoft Community – Moderator

 

Unable to add a device to Microsoft account

Hi,



Thank you for writing to Microsoft Community Forums.



Ideally, when we sign in to a device using the Microsoft account, the device is already added to the Microsoft account. However, as you have mentioned you are unable to add the device to the Microsoft account after removing it. We would suggest you
to try converting the account as a local account and then converting it as a Microsoft account. This should add the device to the Microsoft account. Kindly refer the steps mentioned below:

1. Press Windows key + I, to open
   Settings.
   
2. Click on Accounts and select
   Your info on the left pane.
   
3. Now, click on Sign in with a local account instead and follow the on-screen instructions.
   
4. Once the account is converted as a local account, sign in to the account, go to settings and click on
   Sign in with a Microsoft account.
   
5. Follow the on-screen instructions to convert the account. Once the account is converted as a Microsoft account, the device will be listed in your Microsoft account.
   

Meanwhile, we would like to know the following details to assist you with the Minecraft issue:

• How are you trying to install Minecraft?
  
• Which edition of Minecraft are you trying to install?
  

Please reply with the status of the issue, we will be glad to help you further.



Regards,

Nikhar Khare

Microsoft Community - Moderator