Windows 10: microsoft live vs hotmail issue

Hullo there.

I've looked in the forum, and I didn't see anything quite like this that I could tell, but maybe I'm searching for the wrong keywords. Anyway, here's my situation.

We recently got a new desktop computer and my husband set it up using my sister's hotmail account as the microsoft live account. Since then, her laptop wasn't allowing her to access some websites etc. So, I had turned off sync on both the new desktop and her laptop (both are running win10) thinking that was the problem. It partially fixed it, but not totally.

I had created a new email account and moved the microsoft live account over to it. Since then, she has not been able to log into her hotmail account. It tells her it doesn't exist. According to the microsoft forums, her hotmail account should not have been affected.

I did log into the live account to try to change it back to her hotmail account and it tells me I couldn't access it and that the email account is on a reserved domain. The outlook account that is associated with the live account has her hotmail emails in it. So at least I know I can retrieve them for her. However, she really needs that account to work as it is where her medical team contacts her.

I tried to use account.live.com/resetpassword.apx to recover her hotmail account, but I was told that they didn't have enough information. I filled out the form again, and got a generic email that said I would hear back from them in 24 hours if they can recover it.

So, if it can't be recovered there, is there something else I can do? I am strongly considering doing a format and reload on the desktop, but that doesn't fix the hotmail issue. And to be honest, since everything is tied to the live account, I am not sure that will fix the issue since the two computers seem to be tied even though the synch is turned off. Any thoughts as to the wisest course of action to get the two computers working without synching up?

Thanks!

:)

 

Microsoft Launches Windows Live Hotmail Worldwide

Microsoft Corp. today announced that Windows Live Hotmail, the successor to MSN Hotmail, is launching globally in 36 languages. Windows Live Hotmail will deliver a safer, more powerful and productive e-mail experience than previous versions with flexible access via the Web, on a mobile phone or with an e-mail client. As Windows Live Hotmail begins rolling out on May 7 and continues over the coming days, consumers will be able to visit Outlook – free personal email and calendar from Microsoft to sign up for a new Windows Live Hotmail account. Current MSN Hotmail customers can also update their existing account to Windows Live Hotmail by logging into their account and clicking on the green Join Windows Live Hotmail button. Later this month Windows Live Hotmail customers will also be able to access their Windows Live Hotmail e-mail and contacts for free using Microsoft Office Outlook 2003 or Office Outlook 2007 via the new Microsoft Office Outlook Connector beta.

Source: Microsoft

 

Microsoft Launches Windows Live Hotmail Worldwide

That your answer? *Wink

 

Microsoft Launches Windows Live Hotmail Worldwide

Yup i'm with ya. I don't like Hotmail live at all. They turned it into outlook lite. I quit the beta as well because the morons forgot "print view" in the new hotmail, plus the old htmail was just easier to use.

Well it looks like Microsoft is batting a 1000% these days. First they give us the crap OS known as Vista and now Hotmail Live. *Nutkick :nutkick: