Windows 10: Microsoft Mail App won't recognise my account

My email address is from NTL world days and Microsoft app on laptop will not recognise it, please help!! I would like to use the app as if I use my account online i am getting constant spam mail.

:)

 

Unable to add Gmail account in Mail app

Hi,



Thank you for writing to Microsoft Community Forums.



We understand the concern as you are trying to add Yahoo/Gmail email account in Mail app.
In order to get clarity and to assist you accordingly, please reply with the answers to the questions below:

• What is the Version and Build of Windows 10 currently installed? (Type
  winver in Windows search/Run command)
  
• What is the Version of Mail app installed?
  
• Do you have any non-Microsoft Antivirus/security program installed?
  
• Are you aware of any changes on the PC prior to this issue?
  

Meanwhile, we would suggest you to perform these steps and check if that helps.



Steps to add Yahoo email in Mail app.

1. In yahoo mails account security, click on manage app passwords.
   
2. After selecting other app and entering the new app name in the text box
   
3. Now, in Windows 10 mail app, add this type of account.
   
4. In Windows 10 mail app, enter your details and the password generated by step 2

Steps to add Gmail email in Mail app

Step 1: Connect your Google account to PC

1. Go to the Security section of your Google account
   
2. Under Connected
   apps and sites, go to Apps
   connected to your account
   
3. Make sure that Windows is on the list

Step 2: Enable IMAP on your Google account

1. Sign in to Gmail
   
2. Click the gear in the top right
   
3. Select Settings
   
4. Click Forwarding
   and POP/IMAP
   
5. Select Enable IMAP
   
6. Click Save Changes

Step 3: Add Gmail account.

1. Open Mail app.
   
2. Click on the gear icon to open settings.
   
3. Click on Manage account.
   
4. Click on Add account.
   
5. Now select Google and check if you are able to add the account.

Regards,



Aditya Roy

Microsoft Community – Moderator

 

Mail app will not open on 10041.

Hello Adam,

This is the suggested solution below if you haven't already tried it.

In this Windows 10 build 10041, the Mail, Calendar, and People apps may be broken due to a licensing issue with the Store Beta. To get these apps working again, you need to follow these steps:

• Open powershell as administrator
• Run the command Get-appxprovisionedpackage –online | where-object {$_.packagename –like “*windowscommunicationsapps*”} | remove-appxprovisionedpackage –online
• Re-install Mail, People and Calendar from the Store (green tile)

 

Unable to add account in Microsoft Mail app.

Hi gajalshankar,

I suggest that you reset Mail App by following the steps below:

1. Go to Settings > System > Apps & features.
2. Scroll down until your find Mail and Calendar. Click on it and then Advanced Options.
3. Click the reset button.
4. Once done, sign in on Mail App again.

If the above steps didn't work, you may also run the app troubleshooter and check if it helps. Follow the below

link to run the app troubleshooter. If the issue persists after resetting Mail App and running the troubleshooter, I highly recommend you to create another user profile through this

link and log in to Mail App and see if the issue will occur.

Keep us posted with the result.