Windows 10: Microsoft Modern Keyboard with Fingerprint ID (EKZ-00002) - Bluetooth not working

Discus and support Microsoft Modern Keyboard with Fingerprint ID (EKZ-00002) - Bluetooth not working in Windows 10 Drivers and Hardware to solve the problem; Hello Microsoft community. I recently bought the Microsoft modern mouse and modern keyboard to have a nice simple aesthetic setup. The Microsoft Modern... Discussion in 'Windows 10 Drivers and Hardware' started by SethNicholl, Oct 3, 2018.

  1. Microsoft Modern Keyboard with Fingerprint ID (EKZ-00002) - Bluetooth not working


    Hello Microsoft community. I recently bought the Microsoft modern mouse and modern keyboard to have a nice simple aesthetic setup. The Microsoft Modern Mouse has Bluetooth 4.0 capability and connects to my computer without any problems. The keyboard on the other hand not so much. The keyboard, along with the fingerprint scanner, will work when it is plugged in but not when it is unplugged (Even when the charging led above the up arrow is fully solid). I am also wondering why in my Bluetooth settings it shows the "Microsoft Modern Mouse" and its battery levels but for the Modern Keyboard it just shows "USB Keyboard with Fingerprint ID". This keyboard is brand new. The operating system I am running is Windows 10 and I have recently restarted it and updated it. I have also tried download the drivers for this keyboard from here https://www.microsoft.com/accessories/en-ca/products/keyboards/microsoft-modern-keyboard-with-fingerprint-id to no avail. I have also tried plugging the USB in to another port also to no avail. Another thing I can add in here is when I remove the device, power it off, and then power it back on, In the bottom right it it shows the # of notifications but it doesn't show anything when I click on it (Screenshots posted below) . This was apart of the apparent setup process. I have tried running an sfc scan but it unfortunately gets stuck at 97% which is pretty odd. The computer i'm running is the Dell Inspiron 15 5000. This includes an i7 7700HQ, 16GB RAM, and a GTX 1050. I don't think the specs will be relevant in this situation but usually for troubleshooting it is good to see what the user is running. Thanks for taking the time to read this and I look forward to hearing your response. Thanks ,

    Seth

    :)
     
    SethNicholl, Oct 3, 2018
    #1
  2. helloken Win User

    Microsoft Modern Keyboard with Fingerprint ID Bluetooth Problem

    Hello,

    I bought a microsoft modern keyboard with fingerprint id few days ago, but it cannot build a bluetooth connection with my computers. I also own a Surface mouse, and it works properly, so I am quite sure that my computers have no problem.

    I tried all the trouble shooting steps on the help page (https://support.microsoft.com/en-us...eshooting-modern-keyboard-with-fingerprint-id), but the problem persists.

    Can anyone help me?
     
    helloken, Oct 3, 2018
    #2
  3. Sasqui Win User
    Sasqui, Oct 3, 2018
    #3
  4. Microsoft Modern Keyboard with Fingerprint ID (EKZ-00002) - Bluetooth not working

    James Vinyard, Oct 3, 2018
    #4
Thema:

Microsoft Modern Keyboard with Fingerprint ID (EKZ-00002) - Bluetooth not working

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