Windows 10: Microsoft Mouse and Keyboard Center Failing to Load

Since Windows Build 18362, The Microsoft Mouse and Keyboard center fail to load. States no keyboard available. I am using a Microsoft 5050 Keyboard and it works like a normal keyboard but without the app I no longer have access to the Macros I have set up. I have tried to make it work by changing USB ports and by using 3 different Microsoft 5050 keyboards. If i revert back to Build 18362 everything works fine. Any suggestions?

:)

 

Microsoft Mouse and Keyboard Center error

Hi Bent,

Thanks for replying to us with the status of your issue.

We understand the inconvenience caused and we will try our best to resolve the issue.

This issue might occur if the Microsoft Mouse and Keyboard Center files got corrupted.

I suggest you to place the computer in clean boot, uninstall the Microsoft Mouse and Keyboard Center application and download and install the latest Microsoft Mouse and Keyboard Center application form the website and check if it helps.

Follow the below steps:

Step 1: Perform Clean boot.

A clean boot is performed to start Windows by using a minimal set of drivers and startup programs. This helps eliminate software conflicts that occur when you install a program.

https://support.microsoft.com/en-us/kb/929135

Note: Steps mentioned for Windows 8/8.1, will work fine with Windows 10.

Disclaimer: Please go through the section: How to reset the computer to start as usual after troubleshooting with clean boot of the Kb article to boot the computer in normal startup after fixing the issue.

Step 2: Uninstall Microsoft Mouse and Keyboard Center application.

1) Press Windows key + x and select Program and features.

2) Right click on the Microsoft Mouse and Keyboard Center and click on
Uninstall.

Step 3: Download and install the latest Microsoft Mouse and Keyboard Center for the website.

Refer to the below link:

https://www.microsoft.com/en-us/download/details.aspx?id=36791

Hope it helps, reply to us with the status of your issue. We will be happy to assist you.

 

Microsoft Mouse and Keyboard Center does not recognize Microsoft Surface Laptop keyboard

Problem:

1. I have a brand new Microsoft Surface Laptop, with Windows 10 Pro, which naturally comes with a brand new Microsoft keyboard hardwired to the laptop.
   
2. I installed the
   Microsoft Mouse and Keyboard Center to reassign some of the keyboard keys.
3. However, Microsoft's keyboard program does not detect Microsoft's own keyboard!

Failed solutions:

1. All the help pages say "update your drivers" or "unplug the USB device and plug it back in." However, this is a laptop keyboard, which is hardwired, not a USB keyboard. It is working fine, so there's no reason why the program should not detect it.
2. Yes, EVERYTHING is up to date, including ALL Windows Updates and ALL keyboard drivers.
3. Yes, I tried the troubleshooter.
4. Yes, I checked
   the list of "supported devices" that Microsoft lists here. But they are all mice, none of them are keyboards.
5. Screenshots of my steps are below -- Microsoft moderators, please don't dismiss me by saying "run the troubleshooter" or "update your drivers" or "turn it off and on again."

Questions:

1. Has anyone actually SEEN the Mouse and Keyboard Center recognize a Windows laptop keyboard? Not a USB external keyboard, the actual physical laptop keyboard?
2. Does the Mouse and Keyboard Center actually work with laptops? There's no documentation suggesting it shouldn't, especially with Microsoft's own hardware (like the Surface Laptop).
3. Where is there a list of what keyboards work with the "Mouse and *Keyboard* Center"?

Screenshots:

1. "No supported device detected"
   
   
   
   
   
2. "The best drivers are already installed"
   
   
   
   
   
   
   
   
   
3. "Keyboard troubleshooting has completed, no changes or updates were necessary"
   
   
   
   
   

 

Is Microsoft Keyboard and Mouse center needed for Win10?

Hi,

Thank you for posting your query in Microsoft Community. I understand the inconvenience caused and will assist you.

I suggest you to follow the steps below and check if it helps:

Step 1: Run Hardware Troubleshooter.

• 
  Press Windows + C.
  
• 
  Type Troubleshooting and click on it.
  
• 
  On the left pane click on View all.
  
• 
  From the list click on Hardware troubleshooter.
  
• 
  Follow on screen instructions to complete.
  

Hardware troubleshooter will detect minor issues and try to fix them, automatically.

Step 2: Install the Microsoft Mouse and Keyboard center in compatibility mode with Windows 8.

Download Microsoft Mouse and Keyboard center
from link below.

http://www.microsoft.com/hardware/en-us/p/sculpt-ergonomic-desktop#support

Refer (Make older programs compatible with this version of Windows)

http://windows.microsoft.com/en-US/windows-8/older-programs-compatible-version-windows

Note: This link also applies to Windows 10.

Hope the information is helpful. Feel free to
write to us for any other assistance with Windows, we’ll be glad to assist you.