Windows 10: Microsoft Mouse and Keyboard center not detecting my mouse

Discus and support Microsoft Mouse and Keyboard center not detecting my mouse in Windows 10 Drivers and Hardware to solve the problem; My Precision mouse is not detected by Microsoft Mouse and Keyboard center software, on startup of software time it is show my mouse but notice not... Discussion in 'Windows 10 Drivers and Hardware' started by [M]amaria, Jun 9, 2020.

  1. [M]amaria Win User

    Microsoft Mouse and Keyboard center not detecting my mouse


    My Precision mouse is not detected by Microsoft Mouse and Keyboard center software, on startup of software time it is show my mouse but notice not device detected after that Images showing below


    Microsoft Mouse and Keyboard center not detecting my mouse dfa4528d-991c-4ba7-bcc7-d7ad3e31a630?upload=true.png Microsoft Mouse and Keyboard center not detecting my mouse 091b2d6a-bacc-413c-9f05-945379e161fc?upload=true.png


    Any ideas to resolve?

    Thank you all

    :)
     
    [M]amaria, Jun 9, 2020
    #1

  2. Mouse not visible in Mouse and Keyboard Center

    I use Microsoft Natural Ergonomic Keyboard and Microsoft Sculpt Ergonomic Mouse, The first is visible in Mouse and Keyboard Center, but not the mouse. The mouse
    does work, however one of the reasons I have chosen this particular mouse is the additional settings in Microsoft Mouse and Keyboard Center, which I cannot use.

    I have already uninstalled and reinstalled Microsoft Mouse and Keyboard Center. No improvement.

    The mouse is on the list of supported devices and I'm surprised by this issue as I have never heard such a problem before. It is my second Sculpt Ergonomic Mouse.

    Thanks for any helpful suggestions,

    Krzysztof
     
    KrzysztofKożurno, Jun 9, 2020
    #2
  3. Microsoft Mouse and Keyboard Center error

    Hi Bent,

    Thanks for replying to us with the status of your issue.

    We understand the inconvenience caused and we will try our best to resolve the issue.

    This issue might occur if the Microsoft Mouse and Keyboard Center files got corrupted.

    I suggest you to place the computer in clean boot, uninstall the Microsoft Mouse and Keyboard Center application and download and install the latest Microsoft Mouse and Keyboard Center application form the website and check if it helps.

    Follow the below steps:

    Step 1: Perform Clean boot.

    A clean boot is performed to start Windows by using a minimal set of drivers and startup programs. This helps eliminate software conflicts that occur when you install a program.

    https://support.microsoft.com/en-us/kb/929135

    Note: Steps mentioned for Windows 8/8.1, will work fine with Windows 10.

    Disclaimer: Please go through the section: How to reset the computer to start as usual after troubleshooting with clean boot of the Kb article to boot the computer in normal startup after fixing the issue.

    Step 2: Uninstall Microsoft Mouse and Keyboard Center application.

    1) Press Windows key + x and select Program and features.

    2) Right click on the Microsoft Mouse and Keyboard Center and click on
    Uninstall.

    Step 3: Download and install the latest Microsoft Mouse and Keyboard Center for the website.

    Refer to the below link:

    https://www.microsoft.com/en-us/download/details.aspx?id=36791

    Hope it helps, reply to us with the status of your issue. We will be happy to assist you.
     
    Santosh_Rai, Jun 9, 2020
    #3
  4. Microsoft Mouse and Keyboard center not detecting my mouse

    Microsoft Mouse and Keyboard Center does not recognize Microsoft Surface Laptop keyboard

    Problem:

    1. I have a brand new Microsoft Surface Laptop, with Windows 10 Pro, which naturally comes with a brand new Microsoft keyboard hardwired to the laptop.
    2. I installed the
      Microsoft Mouse and Keyboard Center
      to reassign some of the keyboard keys.
    3. However, Microsoft's keyboard program does not detect Microsoft's own keyboard!
    Failed solutions:

    1. All the help pages say "update your drivers" or "unplug the USB device and plug it back in." However, this is a laptop keyboard, which is hardwired, not a USB keyboard. It is working fine, so there's no reason why the program should not detect it.
    2. Yes, EVERYTHING is up to date, including ALL Windows Updates and ALL keyboard drivers.
    3. Yes, I tried the troubleshooter.
    4. Yes, I checked
      the list of "supported devices" that Microsoft lists here
      . But they are all mice, none of them are keyboards.
    5. Screenshots of my steps are below -- Microsoft moderators, please don't dismiss me by saying "run the troubleshooter" or "update your drivers" or "turn it off and on again."
    Questions:

    1. Has anyone actually SEEN the Mouse and Keyboard Center recognize a Windows laptop keyboard? Not a USB external keyboard, the actual physical laptop keyboard?
    2. Does the Mouse and Keyboard Center actually work with laptops? There's no documentation suggesting it shouldn't, especially with Microsoft's own hardware (like the Surface Laptop).
    3. Where is there a list of what keyboards work with the "Mouse and *Keyboard* Center"?
    Screenshots:

    1. "No supported device detected"


      Microsoft Mouse and Keyboard center not detecting my mouse fcf9e7af-3161-4074-b129-b6833779b44f?upload=true.png

    2. "The best drivers are already installed"


      Microsoft Mouse and Keyboard center not detecting my mouse f45af9e7-01c2-4665-9df1-9dc0661d42ee?upload=true.png



      Microsoft Mouse and Keyboard center not detecting my mouse 34fcc9c2-7226-431b-8af2-5b55d425826a?upload=true.png

    3. "Keyboard troubleshooting has completed, no changes or updates were necessary"


      Microsoft Mouse and Keyboard center not detecting my mouse b93ddf51-87ff-4e6e-b2cc-00da48760412?upload=true.png

     
    Daniel_336, Jun 9, 2020
    #4
Thema:

Microsoft Mouse and Keyboard center not detecting my mouse

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