Windows 10: microsoft not sending pin verification code in time afer update now my sons laptop is...

I recently updated my sons laptop, he's on a family account with me as admin. Logging back in, i got the message that the pins no longer worked and id have to get a code to activate. I followed the instructions and waited for the email which arrived 24hours later and had expired, tried the process several times again daily and tried changing the recovery to another address and phone number, each time the e mail arrives hours or days later, or not at all. now im locked out for a month. see picHave tried to cancel the request, done account recovery and followed every possible solution on here, s

:)

 

Unprompted Microsoft verification text

Hi,

Thank you for posting your query in Microsoft Community.

I understand your concern and will assist you to resolve this issue.

• 
  Have you enabled two step verification?
  
• 
  Did you make any changes prior to this issue?
  

If you have enabled two step verification in the Microsoft account. You’ll get a security code to your email, phone, or authenticator app every time you sign in on a device that isn't trusted.

Refer the link below for more information.

About two-step verification.

How to use two-step verification with your Microsoft account

Security info & security codes.

http://windows.microsoft.com/en-in/windows/account-security-password-information



Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.

 

Two-Step Verification notifications no longer work after using code

I had to log into my MS account one time without my two-factor device being online, so used the "I have a code" method (which, incidentally, takes more steps than it should). Now every MS login defaults to the code method, and when I click "Send an identity verification request to my Microsoft Authenticator app", it never sends the request. How do I re-enable the automatic Approve/Deny two-factor verification notifications?

 

W10 wiped my son's laptop

Hi Debbie,

It is possible that your son is unable to open his laptop while updating due to a corrupted or incomplete installation. To assist you better, we'd like to gather more information:

• Is your son, getting an error message when he tried to turn on his laptop?
• When he tried to open his laptop, are you able to check if the power light stays on?
• Are you seeing black screen/blank screen when you tried to turn on his laptop?
• What troubleshooting steps has your son done so far to resolve it?

Meanwhile, if you're seeing a blank screen/black screen, we suggest that you follow the steps in this
article on how to troubleshoot black screen errors. You can choose which best describes your issue.

Keep us posted if you need additional help.