Windows 10: Microsoft offers fix for HP Windows 10 devices getting blue screen error

Today, Microsoft confirmed that HP keyboard driver (version 11.0.3.1) with compatibility issues on Windows 10 versions 1803 and 1809 was recently pushed out to some HP devices and it resulted in a blue screen error.

Microsoft has already pulled the driver from Windows Update and if you own HP computers, you will not receive the keyboard driver anymore. Microsoft is also rolling out Windows 10 KB4468304 that would remove the incompatible driver from devices with a pending reboot.

HP is also aware of the issue and the company is working on this issue. In the support document, Microsoft explains that HP keyboard driver (version 11.0.3.1) has a known incompatibility with certain HP devices and it may result in a blue screen error: WDF_VIOLATION.



“In working with HP, Microsoft has identified an HP driver with known incompatibility with certain HP devices on Windows 10 versions 1803 and 1809. On October 11, Microsoft removed the driver from Windows Update to reduce the number of devices affected. Additionally, we have released KB 4468304 to remove the incompatible driver from devices pending reboot. HP is actively working on this issue,” Microsoft explains.

The post Microsoft offers fix for HP Windows 10 devices getting blue screen error appeared first on Windows Latest

Weiterlesen...

 

blue screen error

Hi Charles,

Welcome to Microsoft Community and thank you for your interest in Windows 10.

• What is the exact error message are you getting?

I suggest you to follow the troubleshooting steps from the below article and check if it helps.

http://windows.microsoft.com/en-us/windows-10/troubleshoot-blue-screen-errors

Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.

 

How to fix blue screen stopcode

Hi Willma,

If you are experiencing blue screen errors in your computer, we suggest that you refer to this

article for the step-by-step guide on how to fix blue screen errors.

Let us know if you need further assistance.

 

Getting 3 different blue screen errors multiple times a day

Hi,

Thank you for posting the query on Microsoft Community.

I appreciate your interest on Windows 10.

Before we proceed I would like you to answer the following question:

• could you please mention the exact error message that you are getting?
  

The issue might occur due to Viruses, or something changing/deleting in Registry Files, a failure during Bootup, or a corrupt file which could be due to age of a computer or viruses or somebody tampering with files.

I suggest you to follow the step below:

Step

I suggest you to refer the article below and check if it helps:

Troubleshoot blue screen errors

http://windows.microsoft.com/en-us/windows-10/troubleshoot-blue-screen-errors

Please get back to us with updated status, we will be happy to assist you.