Windows 10: Microsoft Office 2016 subsciption that came with my device now gone

I factory reset my device yesterday and while installing programs again I found out that my Microsoft office subscription that came with the device is no more. I checked my account online and saw two laptop same model in my devices list while I own just one. I think while I reset the image to factory setting it changed how Microsoft identifies laptop and now it sees it as a different laptop and hence not getting the office that was with the device when I bought it.

Kindly ask anything if I am missing any detail anything like that.

:)

 

Office 2016 programs are not grouped under Microsoft Office 2016

Hi,

To address your concern, you can compress the view of your Microsoft Office programs inside a single folder in the Start Menu. To do this, follow the steps below:

• Go to C:\ProgramData\Microsoft\Windows\Start Menu\Programs.
• Right-click on a blank space, click New > Folder.
• Rename the New Folder as Microsoft Office 2016 (or any name that you want).
• Highlight all the Microsoft Office 2016 programs.
• On your keyboard, press Ctrl + X (make sure that all programs are highlighted).
• Double-click Microsoft Office 2016 folder (the folder that you've created).
• On your keyboard, press Ctrl + V.
• Wait until all the programs are moved to the new folder.
• Check the Start Menu if the settings are saved.

Let us know the outcome after you perform steps above for us to assist you further.

 

Unable to install Microsoft office 2016 professional plus

I have a similar problem where a Office Professional Plus 2016 32-bit version has failed to install and is still unresolved. Here are my steps and the additional links from Microsoft which may work for you (but which have still not resolved my own problem)

Office 2016 Installation problem

Installing on a Windows 10 Desktop 8gm Rm running Office 2010 32-bit.

Microsoft advised us to first uninstall our old Office 2010 before installing the new Office 2016 program. Our Office 2010 had run well for 6 years, but that is when the installation problem began.

When trying to install the OFFICE 2016 32-bit package, it quickly stops with the following error:

When clearing that error, it always shows second error:

We researched blogs and found this problem to be very common whenever an older Office version was uninstalled prior to installing Office 2016, and we followed all the following suggestions (with full reboots each time).

1. RAN SFC on drive C: and found no errors.
   
2. Ran RUN %ProgramData% and renamed Office.help to Office.Help.Old
   
3. Ran the MS Program Install and Uninstall Troubleshooter.
   
4. Ran a Clean Boot.
   
5. Ran Control Panel - in startup found Windows Installer was on and set for Manual.
   
6. Went back to VLSC site 6 more times and downloaded a fresh Office 2016 (32-bit version) in case any files were corrupt, but I still got the same install messages.
   

Below are links to Microsoft that have worked for some, but not all, users. I believe Using Windows 10 UNIVSTALL (before) running the Office 2016 ISO file either removes an important registry entry, or inserts one that causes the new install to fail. Hopefully one of these will help you.

Microsoft Links

• Error 1401, 1402 or 1406 when you install an Office program or open an Office program or document
  
• Microsoft Setup Bootstrapper has stopped working
  

 

Office 2016 programs are not grouped under Microsoft Office 2016

I had 2013 and Microsoft Office 2016 was the only entry listed and when you clicked on it you got a

drop down menu that listed all the components of Office. 2016 did not do it that way when I installed it

but listed each component individually.

Is there any way to group them under one entry?

Tom