Windows 10: Microsoft One Note printer has taken over my computer, how and why?

I have an HP 43650 All in one printer. When I try to print pictures from my computer they go to the printer in color but the printer shows them in black and white. It also prints them in black and white. I can print them in color on Microsoft One Note but I don't know where I got that and it does not show up in my devices. I am afraid to remove it since it is the only option I have for printing in color right now. All test pages for the HP program come in color and I can copy in color. Are the problems I have related to having the two print programs?

:)

 

Microsoft PDF printer

Hi Carol,

Welcome to Microsoft Community and thank you for posting. We appreciate your interest in Windows 10.

I understand the inconvenience that you are unable to print files, this issue might have occurred due to incorrect settings or due to corrupted printer drivers.
We will help you to resolve this issue.

I would suggest you to try the following methods and check if that helps.

Method 1:

Run inbuilt printer troubleshooter and check if it works.
Please follow the steps given below.

Note: If your computer is having problems printing, try using the Printer troubleshooter to fix the problem. It makes sure that a printer is connected to your computer, and it checks
for common issues such as whether the printer has enough paper and toner to complete printing your document.

• Type Troubleshooting on the search bar and click
  Troubleshooting.
• Now click on view all option.
• Click on printer and follow the prompts to run the troubleshooter.

If the issue persists, follow method 2

Method 2:

I suggest you to uninstall and re-install the printer as a work around and check if it helps.

Step 1: Uninstall the printer:

• Press “Windows + X” keys on the keyboard.
• Click on “Device Manager” from that list.
• Search for the “Printer” device from the device list, right click on it and then select “Uninstall”. On the un-installation window, if you have an option: “Delete the driver software for
  this device” you may select that and then remove its drivers from the computer.
• Follow the on-screen instructions to complete it and the restart the computer if prompted.

You may also uninstall any related software provided by the printer manufacturer from the computer from “Programs and Features”. For this, you may follow these steps:

• Press “Windows + X” keys on the keyboard and select “Programs and Features” from that list.
• Search for any software provided by the printer manufacturer in the program list and if available, you may select it and click on “Uninstall” to remove it from the computer.
  
• Follow the on-screen instructions to complete it and the restart the computer if prompted.

Step 2: Install a Printer

Refer to the below link about: Install a printer

http://windows.microsoft.com/en-us/windows/install-printer#install-printer=windows-8

(Applies to Windows 10 as well)

Try the above mentioned steps and get back with the required information to assist you accordingly.

 

Printer

Hi Rodrigo,

I am sorry to know that you are having issues with Printer.

What and all steps have you tried so far?

Restart the computer and check.

Also, check for Windows updates.

I suggest you to run the Printer Troubleshooter and check if it helps.

• 
  In Search window type Troubleshooting and click on it to open it.
  
• 
  Click on Hardware and Sound.
  
• 
  Then click on Printer to run the troubleshooter. Follow onscreen steps.
  

 

Connecting computer with no internet connection to network printer


@dk1971

1. Open Admin command and type: ipconfig
   
   
   
2. Win+X->Control Panel->Netwok and Sharing Center
   Follow the screen shot. This should disable internet access from this PC but allows access to local device(s)
   NOTE: Use the IP & Subnet Mask from step 1. Leave Default gateway & DNS Server blank