Windows 10: Microsoft Online Store: Library Issue

I've run into a situation with one of my Microsoft accounts.


When I open the Store app. click on the three dots and select "My Library" all I see after a short wait is the following message: "Add some apps. There's nothing in your Library". This account is the one I use the most and is associated with my Surface Pro 7 and has been with my all the way back to my first Surface device Surface Pro 3.


I know that there are plenty of apps in the library. I've used the library in the past to reload apps after either using the recovery drive, or a reset.


For troubleshooting:


. While in the store, I logged out of the account and then logged into one of my other two accounts and checked the library. The library for this other account contains apps. I logged back out of this second account and logged back into the first account. The library is empty.


. I then switched to my other computer Surface Laptop 1. I checked the library and it contained the apps that I expected to be in there. I then logged out of the account and logged in with the account associated with my first device my SP7. I checked the Library again....Empty! I logged out of the SP7's account and logged back in with the SL1's account. The library had the apps.


So, I know that the problem is not with the physical hardware. It is a problem the account.


I called into Microsoft Support. I spent over 90 minutes being cold transferred from group to group, explaining the problem over & over...only to be disconnected shortly after the 90 minute threshold.


What little I can find on this particular subject points towards Microsoft needing to do something on it's end to get the apps back into the library. Unfortunately, the people I spoke with during the 90 minute call didn't seem to know how to handle this trouble, or which group in Customer Service needed to address the problem in the first place.


Are there any suggestions on how to proceed with this?

:)

 

Issues with Microsoft Store.

Hello,

Thank you for writing to Microsoft Community Forums.

In-order to get more clarity on this issue and to assist you with appropriate troubleshooting steps, reply with answers to the below questions:

1. Are you referring to a credit/debit card or a Microsoft gift card?
   
2. Are you facing issue while adding a card or while making a payment through the card?
   
3. What exactly happens when you try to use the card?
   
4. Are you receiving any error messages?
   

If you’re having trouble buying something from Microsoft Store, here are some basic steps that you can try to get things working again. I would suggest you to follow the steps mentioned in the article on
Troubleshoot problems when paying for something from Microsoft Store.

For additional information, you may also refer the article on
Microsoft Store help and check if that helps.

We await your response.

Regards,

Sandeep Kumar M

Microsoft Community – Moderator

 

Duplicate Music Library Sign Windows 10

Hi,

Thank you for posting your question in Microsoft community.

I understand your concern regarding the issue that you are facing.

Can you check if both the folders contain all the music that you need?

Where the original files are saved so that we can troubleshoot this issue further?

I suggest you to follow the below steps to resolve the issue.

Method: Restore default Libraries

I would suggest you try the restore library option and check if it helps. Please back up all the files in the library before trying this, just to make sure you don’t lose any files. Refer these steps:

• Open Windows explorer
• In the left panel, locate Library and right click on it
• Click “restore default libraries” option
• Check if the issue persists.

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.

 

Store - My Library is incomplete

Hi,

I understand that you are facing problem with Microsoft Store. I will be glad to assist you with the issue.

Note: Basic information on Apps

• UAC (User Account Control) must be enabled.
  
• To access the Windows Store and to download and run apps, you need an active Internet connection and a screen resolution of at least
  1024 x 768.
• To snap apps, you need a screen resolution of at least
  1366 x 768.
• Make sure video card driver is updated.
• Make sure that Date and Time in your device is correct and up-to date.

Lets try the following steps and check if it helps:

Step 1: Try clearing the Store Cache:

• Press the Windows key + R keys.
• In the Run window, type
  WSReset.exe and click “Ok”.

If the issue persists, try the next method.

Step 2: Also I would suggest you to run
Windows Store Troubleshooter and check if it helps:

1. Type Troubleshooter in the
search bar and click on it from the list.

2. Click on view all and select
Windows Store Apps and click next.

3. Follow the onscreen instruction.

Further you can also try the below step and check if it helps.

Step 3: Run the
Troubleshooter for Windows App.

I would also suggest you to run the Troubleshooter for Windows App and see if it helps to resolve the issue.

http://windows.microsoft.com/en-us/windows-10/run-the-troubleshooter-for-windows-apps

Let us know if the above methods helps to fix the Store issue. If the issue persists or you have any other issues with Windows, please do post it in Microsoft Community. We would be happy to assist you.

Regards,

Guru Kiran