Windows 10: Microsoft password reset failure

Discus and support Microsoft password reset failure in Windows Hello & Lockscreen to solve the problem; I'm unable to log onto Microsoft i.e. my profile on our family computer and get caught up in a password reset cycle. Unable to get support and just... Discussion in 'Windows Hello & Lockscreen' started by 1LouLou, May 5, 2020.

  1. 1LouLou Win User

    Microsoft password reset failure


    I'm unable to log onto Microsoft i.e. my profile on our family computer and get caught up in a password reset cycle.

    Unable to get support and just keep being asked if I want to reset my password.

    Not really it's just circular. I change my password as requested, get told I've changed it and asked to log back in. Log in with new password and my account gets logged. I fill in my phone number so I can verify security with a code, put the code in, get let in to my wonderful Microsoft account.

    Whoppee.

    What is my actual password please since my new one was not recognised and I can't speak to anyone? Big surprise. Amazing customer service there Microsoft, cheers.

    Life has become much more complicated since we were forced to upgrade Microsoft.

    I've also experienced this password joy with Skype, in the end I gave up on Skype and use WhatsApp to video message, it's much simpler.

    Thanks

    Loulou


    Moved from: My Account and information / Other

    :)
     
    1LouLou, May 5, 2020
    #1
  2. P4-630 Win User

    How to reset Windwos 8 Password?

    http://windows.microsoft.com/en-us/windows/what-do-forget-windows-password#1TC=windows-8

    • If you've forgotten your Windows password, there are several ways to retrieve or reset it:
      • If your PC is on a domain, your system administrator must reset your password.
      • If you're using a Microsoft account, you can reset your password online. ...
      • If you're using a local account, use your password hint as a reminder.
     
    P4-630, May 5, 2020
    #2
  3. Microsoft Account Password Reset

    Thanks for the reply, but it does not help me. The website does not proceed past step 4. After entering the security code, the website does not proceed to step 5. It does not give an error message, it simply greys out the next and cancel buttons and hangs
    indefinitely.

    Reset your password

    If you can't remember your password, follow these steps to get into your account.

    • Go to the Reset your password page.
    • Choose the reason you need your password reset, then click Next.
    • Enter the email address you used when you made your Microsoft account. This could be any email address, or an email ending in a Microsoft domain like hotmail.com or outlook.com.
    • Enter the characters you see on the screen (this lets us know you’re not a robot), then click Next.
    • If you've added security info to your account, we'll send a one-time code to the alternate phone number or email address you gave us. After you enter that code on the next screen, you'll be able to make a new password.
    I'll try your "Get account help by email" suggestion and post the solution here when I've found one.
     
    Donovan de Swardt, May 5, 2020
    #3
  4. Namslas90 Win User

    Microsoft password reset failure

    admin password?

    You can reset the Admin Password using Windows XP repair; See Here for step by step.

    *Toast :toast:
     
    Namslas90, May 5, 2020
    #4
Thema:

Microsoft password reset failure

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