Windows 10: Microsoft Photo App crashing

Discus and support Microsoft Photo App crashing in Microsoft Windows 10 Store to solve the problem; I cannot open the Microsoft Photo App since it crashes instantly. Troubleshooting and resetting this app didn’t help/ Any fix?... Discussion in 'Microsoft Windows 10 Store' started by TylerShankar, Jan 16, 2019.

  1. Microsoft Photo App crashing


    I cannot open the Microsoft Photo App since it crashes instantly. Troubleshooting and resetting this app didn’t help/ Any fix?

    :)
     
    TylerShankar, Jan 16, 2019
    #1
  2. abn505 Win User

    Photo App Crashes


    The latest Microsoft update on 8/28/2015 fixed the crashing problem.
     
    abn505, Jan 16, 2019
    #2
  3. ben201 Win User
    Windows Photos App crashes


    So since today my Photos App is crashing as soon as i open it. It goes into a blackscreen for about 2-3 Seconds and than crashes.

    Information about the error:
    This Crash is generating chrash dumps that contain the error code 0xC0000602 in module mrt100_app.dll or 0xc000027b in module twinapi.appcore.dll.

    I found two intresting facts about the error:
    - If I try a system restore to a point created 3 days ago, the App starts working again. A few minutes after using the system, the app starts crashing again.
    - I created a new local account and the app does seem to work on that new account until now.

    Steps I have tried:
    - Reinstall Photos app by uninstalling it using Powershell and rerisntalling it - did not change anything
    - Reregister the App - did not change anything
    - Scan the System with sfc and dism - no errors
    - Use System resstore - see above, did only work for a few minutes.

    Microsoft Support suggested reinstalling Windows, but I do non really want to reinstall the whole system just because one app is not working...
     
    ben201, Jan 16, 2019
    #3
  4. lxROKxl Win User

    Microsoft Photo App crashing

    Windows 10 Photos App crashing when in the edit menu


    Hello everyone!
    Just recently (within the week) my Photos Application has started crashing

    Microsoft Photo App crashing [​IMG]

    This happens most often when I'm in the editing menu

    Sometimes it crashes on startup - Sometimes when I enter the Editing Menu - Sometimes when I attempt to edit

    Things I've attempted to do to fix

    • Uninstall and reinstall the app
    • Contact Microsoft Support (cringe)
    • sfc /scannow
    • Restore Libraries to default
    • Created another local account
    • Clear the app cache
    • Check disk health (extremely healthy)
    • Add a Microsoft Account / Connect a Microsoft account
    • Put photos in a different folder / drive
    • The system Troubleshooter.

    NOTHING HAS WORKED

    Possible Causes .
    • My photos are located on another disk Microsoft Photo App crashing :)G) - I have an SSD (128GB) for boot - A 1TB regular drive for Programs and another 1 TB drive for documents/photos/etc.

    I've followed every guide possible and still nothing has worked. I need some serious help *Mad
    So strange how it just started happening, Please help, any suggestions are appreciated as this is a major headache for me!
     
    lxROKxl, Jan 16, 2019
    #4
Thema:

Microsoft Photo App crashing

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