Windows 10: Microsoft Photo application

Discus and support Microsoft Photo application in Windows 10 Software and Apps to solve the problem; When I use the Microsoft Photo application for Windows10 for editing a picture, I begin with a camera photo with high resolution, dimensions 3648 x... Discussion in 'Windows 10 Software and Apps' started by JoãoTeixeira5, Feb 26, 2021.

  1. Microsoft Photo application

    When I use the Microsoft Photo application for Windows10 for editing a picture, I begin with a camera photo with high resolution, dimensions 3648 x 2736 pixels, I suppose and about 6Mb size. After editing and saving the picture, I finish with a picture of lower resolution, with dimensions about half of the original about 2000 x 2700 and a size about 80% less of the original 1-1.5Mb. Is this normal, or am I missing something? Thank you

    JoãoTeixeira5, Feb 26, 2021
  2. Ryan Fra Win User

    Microsoft Photos

    Hi Catherine,

    We would like to know more information about this concern. Please answer the following questions:

    • Have you tried opening some of the pictures to a different computer?
    • Is there any error message when you open a picture?
    • Is it only happening with photos?

    We also suggest that you reset Photos application by following these steps:

    • Click Windows icon.
    • Choose Settings or Gear icon.
    • Go to System.
    • Click Apps & features then click Photos.
    • Select Advanced options then Reset.

    Looking forward to your reply.
    Ryan Fra, Feb 26, 2021
  3. Unable to export videos using Photos application


    Thank you for writing to Microsoft Community Forums.

    I understand that you are unable to export videos using Photo application, let us try few troubleshooting steps to fix this issue.

    Refer the article on Fix problems with apps from Microsoft Store.
    If the issue persists, I suggest you to uninstall and reinstall Photo application.

    To do that,

    1. Click on Start icon.
    2. Type Windows PowerShell.
    3. Right click on it and select Run as administrator.
    4. Type the following command and press Enter: Get-AppxPackage *Photos* | Remove-AppxPackage

    Restart the computer and reinstall Microsoft Photos app from Microsoft Store.

    Hope it helps.

    Sandeep Kumar M

    Microsoft Community - Moderator
    Sandeep_KM, Feb 26, 2021
  4. Microsoft Photo application



    Welcome to Microsoft Community.

    The Photos app brings together pictures from all your devices using OneDrive, so that you can browse them by date, album or folder. It also automatically enhances photos, and creates albums for you, to showcase your best shots.

    I suggest you to follow the methods below and check if it helps:

    Method 1:

    I suggest you to change the Default apps in the setting app and verify the result. You may follow the steps in the below:

    • Go to settings and system.
    • Click on Default Apps and select the appropriately.

    Method 2:

    I suggest you to reinstall Photo app using the PowerShell command
    and reinstall using the Windows store. Follow the below steps.

    • Open the Start menu, type Windows PowerShell in the search bar.
    • Right click on the Windows PowerShell and select Run as administrator.
    • Enter the below command to uninstall the Photo app.

    •   get-appxpackage  *Microsoft.Windows.Photos* | remove-appxpackage

    More reference:

    Photos help

    Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.

    Anju Thekkethil, Feb 26, 2021

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