Windows 10: Microsoft Photos app crashes

Discus and support Microsoft Photos app crashes in Windows 10 Software and Apps to solve the problem; Hi, up until today (May 5, 2019), whenever I select the "File Information" option in the Microsoft Photos app, it would display the image information... Discussion in 'Windows 10 Software and Apps' started by DinoDG, May 5, 2019.

  1. DinoDG Win User

    Microsoft Photos app crashes

    Hi, up until today (May 5, 2019), whenever I select the "File Information" option in the Microsoft Photos app, it would display the image information on the left hand side of the image.

    Now, when I select on the "File Information" option, the app crashes. (See screenshot below).

    I have uninstalled the Photos app, restarted my computer, re-installed the app from the Microsoft Store, restarted my computer, and the app still crashes every time I select the "File Information" option.

    I have given up, I don't know what else to do or why it keeps crashing even with a newly installed app.

    Please help.


    Microsoft Photos app crashes 51b7904f-2f86-45ed-82c9-2f4079cfa9a3?upload=true.png

    DinoDG, May 5, 2019
  2. abn505 Win User

    Photo App Crashes

    The latest Microsoft update on 8/28/2015 fixed the crashing problem.
    abn505, May 5, 2019
  3. ben201 Win User
    Windows Photos App crashes

    So since today my Photos App is crashing as soon as i open it. It goes into a blackscreen for about 2-3 Seconds and than crashes.

    Information about the error:
    This Crash is generating chrash dumps that contain the error code 0xC0000602 in module mrt100_app.dll or 0xc000027b in module twinapi.appcore.dll.

    I found two intresting facts about the error:
    - If I try a system restore to a point created 3 days ago, the App starts working again. A few minutes after using the system, the app starts crashing again.
    - I created a new local account and the app does seem to work on that new account until now.

    Steps I have tried:
    - Reinstall Photos app by uninstalling it using Powershell and rerisntalling it - did not change anything
    - Reregister the App - did not change anything
    - Scan the System with sfc and dism - no errors
    - Use System resstore - see above, did only work for a few minutes.

    Microsoft Support suggested reinstalling Windows, but I do non really want to reinstall the whole system just because one app is not working...
    ben201, May 5, 2019
  4. lxROKxl Win User

    Microsoft Photos app crashes

    Windows 10 Photos App crashing when in the edit menu

    Hello everyone!
    Just recently (within the week) my Photos Application has started crashing

    Microsoft Photos app crashes [​IMG]

    This happens most often when I'm in the editing menu

    Sometimes it crashes on startup - Sometimes when I enter the Editing Menu - Sometimes when I attempt to edit

    Things I've attempted to do to fix

    • Uninstall and reinstall the app
    • Contact Microsoft Support (cringe)
    • sfc /scannow
    • Restore Libraries to default
    • Created another local account
    • Clear the app cache
    • Check disk health (extremely healthy)
    • Add a Microsoft Account / Connect a Microsoft account
    • Put photos in a different folder / drive
    • The system Troubleshooter.


    Possible Causes .
    • My photos are located on another disk Microsoft Photos app crashes :)G) - I have an SSD (128GB) for boot - A 1TB regular drive for Programs and another 1 TB drive for documents/photos/etc.

    I've followed every guide possible and still nothing has worked. I need some serious help *Mad
    So strange how it just started happening, Please help, any suggestions are appreciated as this is a major headache for me!
    lxROKxl, May 5, 2019

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