Windows 10: Microsoft Photos App Error "Something went wrong. Please try that again."

I'm trying to perform "Save a photo" from an MP4 video using the Microsoft Photos built-in app. I'm getting this error:


"Something went wrong. Please try that again."


There's a post with a solution in 2018 that had the same error message. The solution in that post didn't work for me. That post is locked, so I'm creating a new one.


My Microsoft Photos version is 2019.19041.1651.0, which should be the latest as of this writing. I tried Repair from App settings already. I also tried Reset. I also downloaded all updates from the Microsoft Store.


My Windows 10 version is 1803 (OS Build 17134.829).

:)

 

WINDOWS 10 MICROSOFT PHOTO APP

Hello,

Welcome to Microsoft Community.

The Photos app brings together pictures from all your devices using OneDrive, so that you can browse them by date, album or folder. It also automatically enhances photos, and creates albums for you, to showcase your best shots.

I suggest you to follow the methods below and check if it helps:

Method 1:

I suggest you to change the Default apps in the setting app and verify the result. You may follow the steps in the below:

• Go to settings and system.
  
• Click on Default Apps and select the appropriately.
  

Method 2:

I suggest you to reinstall Photo app using the PowerShell command
and reinstall using the Windows store. Follow the below steps.

• Open the　Start　menu, type　Windows PowerShell　in the search bar.
  
• Right click on the　Windows　PowerShell　and select　Run as　administrator.
  
• Enter the below command to uninstall the Photo app.
  

• 　　get-appxpackage　　*Microsoft.Windows.Photos* | remove-appxpackage
  

More reference:

http://windows.microsoft.com/en-US/windows-10/photos

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.

• 
  

 

Error with Microsoft Photos app with AppStore on Windows 10 PC

Hi Giovanni,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

Share this information to assist you better.

-As you are facing issues with accessing photos in Photo app, I suggest you to try the below and check if it helps.

-What is the exact and complete error message/code do you get when try to access Store and Photo app?

This issue might be due to corrupted system files.

Step 1: Run SFC scan.

System File Checker is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files.

Follow the below steps:

• 
  Right click on the Start button, click on
  Command Prompt (Admin).
  
• 
  Type “sfc /scannow” without the quotes and hit
  Enter.
  
• 
  After the scan, restart the computer and check for the issue.
  

Step 2: To check if there is any problem with the app, I suggest you to run Windows Store App troubleshooter.

Windows Store Apps Troubleshooter, troubleshoots problems that may prevent Windows Store Apps from working correctly.

Follow the below steps:

• 
  Type troubleshooting in the search bar on the Taskbar.
  
• 
  Select Troubleshooting.
  
• 
  Select View all on the top left corner.
  
• 
  Click on Windows Store Apps.
  
• 
  Select “Advance” and click on “Run as Administrator”.
  
• 
  Click “Next” and follow the on-screen instructions to complete the troubleshooting process.
  

Hope it helps. Reply to the post with an updated status of this issue for further assistance.

 

Microsoft Phot App

Hi PaBluOz,

Since the language on your PC is already set to Australian English, then I suggest that you reset your Microsoft Photos app. Note that the app's data will be deleted once you reset it.

To reset the Photos app, follow these steps:

1. Navigate to Settings > Apps > Apps & features.
2. Locate and select Photos from the list of apps.
3. Click Advanced options, then click Reset.

If you continue to have this issue even after performing the above steps, please reply to this thread. The system will notify me so I can get back to you and provide you more answers.

Regards.