Windows 10: Microsoft Photos App - Win 10 1809 - Add a folder button does nothing

Problem with Microsoft Photos App since upgrade to Win10-1809


Selecting add a folder does nothing on my desktop PC (It works on my laptop and I understand how it is supposed to function)


I have removed photos app and reloaded from Windows store - no difference





Sometimes rather than just do nothing I get a spinning wheel at the top of the app screen as in the picture below.

This carries on seemingly forever. I have left it for 15 minutes and nothing has happened




:)

 

WINDOWS 10 MICROSOFT PHOTO APP

Hello,

Welcome to Microsoft Community.

The Photos app brings together pictures from all your devices using OneDrive, so that you can browse them by date, album or folder. It also automatically enhances photos, and creates albums for you, to showcase your best shots.

I suggest you to follow the methods below and check if it helps:

Method 1:

I suggest you to change the Default apps in the setting app and verify the result. You may follow the steps in the below:

• Go to settings and system.
  
• Click on Default Apps and select the appropriately.
  

Method 2:

I suggest you to reinstall Photo app using the PowerShell command
and reinstall using the Windows store. Follow the below steps.

• Open the　Start　menu, type　Windows PowerShell　in the search bar.
  
• Right click on the　Windows　PowerShell　and select　Run as　administrator.
  
• Enter the below command to uninstall the Photo app.
  

• 　　get-appxpackage　　*Microsoft.Windows.Photos* | remove-appxpackage
  

More reference:

http://windows.microsoft.com/en-US/windows-10/photos

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.

• 
  

 

Why do my photos show up in the microsoft app but not in my pictures folder?

Hi Cindy,



I realize the inconvenience you are experiencing with Windows 10. I will certainly help you.



This issue might occur if there is change in photo app settings.



To assist you better, please provided us the information below:

• When you say that "microsoft app", are you referring to photos app?
• Have you made any changes to the computer prior to the issue?

I suggest you to follow the steps below to check the source file for photos app and also copy the picture from external device.



Step 1: I recommend you check the source file settings in the photos app settings and check if it helps.

1. Click on Search bar.

2. Then type "Photos" without the quotes in the search bar and click on it.

3. Click on Settings on the bottom left corner of the Photos app.

4. Then check if under Sources, pictures directory is present or not.



Step 2: I suggest you to directly copy and paste the picture from the external device into the computer.

Please get back to us with an update on issue displaying pictures imported in the photos app into picture folder, we will be happy to help.



Thank you.

 

Windows 10 Photos App Not Displaying all Photos and Folders

I've been trying to research this issue and have tried a number of fixes. Here is the situation:

• I am using a network drive for my photos
• "Collection" will not show all of my photos - many are missing.
• If I go to "Folders" view:
  • Some will show only a subset of the photos.
  • Others will not show any photos at all.
  • Several folders don't show up at all (yet if I search for them in the search bar, they do)
• If in Windows Explorer I click on any of the missing photos or folders, they all open with no issues with the photos App

I have tried a number of fixes:

• I have used the windows app troubleshooter
• I reset the photos app
• I have added and removed the folders in the photos app settings
• I uninstalled and re-installed the photos app
• I "refreshed" folders within the app
• I changed permissions for the photos folder
  • Added SYSTEM to all sub-folders and files

In all I have spent hours trying to get this to work - and its not. I really want to use the photos app to manage my extensive library of family photos. Any other suggestions to get this to work? Is this a known issue with Windows 10 Photos App?

Thank You!