Discus and support MICROSOFT PHOTOS BUG/ERROR in Windows 10 BSOD Crashes and Debugging to solve the problem; Every time I open the Microsoft Photos application and do "edit & crate", sometimes a force close occurs, this makes me very annoyed because I cut my... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by PutraNamaa, Aug 22, 2021.


    Every time I open the Microsoft Photos application and do "edit & crate", sometimes a force close occurs, this makes me very annoyed because I cut my video in the Microsoft Photos application, and also can't swipe right or left to see the next content, this also applies to photo files, I deleted the app and downloaded it again, and refreshed the windows and still nothing.... :-sorry for my bad grammer, i am using google translate....

    PutraNamaa, Aug 22, 2021
  2. Ryan Fra Win User

    Microsoft Photos

    Hi Catherine,

    We would like to know more information about this concern. Please answer the following questions:

    • Have you tried opening some of the pictures to a different computer?
    • Is there any error message when you open a picture?
    • Is it only happening with photos?

    We also suggest that you reset Photos application by following these steps:

    • Click Windows icon.
    • Choose Settings or Gear icon.
    • Go to System.
    • Click Apps & features then click Photos.
    • Select Advanced options then Reset.

    Looking forward to your reply.
    Ryan Fra, Aug 22, 2021


    Welcome to Microsoft Community.

    The Photos app brings together pictures from all your devices using OneDrive, so that you can browse them by date, album or folder. It also automatically enhances photos, and creates albums for you, to showcase your best shots.

    I suggest you to follow the methods below and check if it helps:

    Method 1:

    I suggest you to change the Default apps in the setting app and verify the result. You may follow the steps in the below:

    • Go to settings and system.
    • Click on Default Apps and select the appropriately.

    Method 2:

    I suggest you to reinstall Photo app using the PowerShell command
    and reinstall using the Windows store. Follow the below steps.

    • Open the Start menu, type Windows PowerShell in the search bar.
    • Right click on the Windows PowerShell and select Run as administrator.
    • Enter the below command to uninstall the Photo app.

    •   get-appxpackage  *Microsoft.Windows.Photos* | remove-appxpackage

    More reference:

    Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.

    Anju Thekkethil, Aug 22, 2021

    Microsoft photos is not responding


    I realize that the Microsoft photos is not responding in Windows. We will help you.

    To assist you better, I suggest you to answer the below questions.

    • Are you able to open the photos through Windows Photo viewer or Photo App?
    • Are you getting any error messages?
    • What exact issue are you facing with Microsoft Photos?
    Please post to us with the information above to help you better.
    Sachin Venkatesh, Aug 22, 2021



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