Windows 10: Microsoft.Photos.exe causing windows 10 to restart after idle for 4 minutes?

It has taken me 4 days to troubleshoot this.


After 4 minutes to 4 minutes & 15 seconds of idle time my PC just restarts.

• I have power options for turning off monitors & disc drives to never. Even changed power options to another selection.
• I have gone through scheduled tasks and disabled any set to check for updates.
• I removed KB4476976 which installed the morning this issue started.
• CPU is cool to the touch, no overheating. No overclocking.
• Turned off NIC power management allowing it to turn off the device.
• Checked recently installed programs under "apps" & noticed HEIF image Extensions, HEVC Video Extensions & Microsoft Photos all had installed (or updated) on 2/1.
• None of those are listed under Control Panel's "Programs and Features"
• Searched high and low, came up empty.

Until, Watching and taking a video I had performance monitor open waiting to see what pegs the CPU right before the restart.


"Microsoft.Photos.exe"

So I check in "apps" (not to be confused with "Programs and Features") & notice HEIF Image Extensions, HEVC Video Extensions, & MS Photos had a new install date of (today) 2/4.


So, is it trying to update, running an update causing the restarts? I cannot uninstall these. I cannot even terminate them even though that option is there.

:)

 

Windows 10 restarts on idle after 10 minutes

Hello,

Thank you for posting your concern in Microsoft Community.

We regret to know the issue you are facing. We will be glad to assist you further.

This issue might be due to incorrect power settings or corrupted power files in your system. Let's try the below steps and check if it helps:

Step 1: I suggest you to run power troubleshooter which will tell you if there is something wrong with the power settings.

Follow these steps to run power troubleshooter.

• Press Windows key + X key and Select Control Panel
• Select Troubleshooting.
• 
  Select View All on the top left corner.
  
• 
  Run Power troubleshooter.
  

Step 2:
I suggest you to reset and restore all
of the default Power Plans back to their default settings.

Follow the steps:

1. Press Windows Key + X.

2. Select Command Prompt (Admin).

3. At the command prompt, type powercfg -restoredefaultschemes, and then press
ENTER.

4. At the command prompt, type exit to exit the Command Prompt window.

5. Restart the computer and check with the issue.

Step 3: Create a new Power plan and check if it helps. Follow the steps from the below link:

Power plans: frequently asked questions

Note: Link applies to Windows 10 as well. Some of the Starting steps may differ in Windows 10.

Kindly let us know if you need any further assistance with the issue. We are glad to assist you.

Thank you.

 

Windows 10 restarts every 10 minutes when idle

Windows 10 restarts every 10 minutes when idle (event viewer power kernel 41 both bug check and power stamp 0).

After extensive diagnostics I determined that the Microsoft Power Service to be the problem. When it is disabled there is no restarting. I ran the Troubleshooter but it only said to reduce the time until sleep and screen off. I
replaced the umpo.dll file but there was no change. Any ideas?

It appears this person had the same problem:

Windows 10 every 10 mins idle it will keep restart (event viewer power kernel 41 both bug check and power stamp 0)

 

Windows 10 Microsoft Photos has stopped working.

Hi Roger,

This issue often caused by a corrupted files. For us to have your Photo app working, we suggest that you restore Photos app package by following these steps:

• Click on Start.
• Type PowerShell, and select Windows PowerShell
  from the list of result.
• Type this command and press Enter:
  • Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}
• Restart your computer. Check if the issue persists.

Let us know if the steps above helped you to resolve the issue.