Windows 10: Microsoft photos import problem

Discus and support Microsoft photos import problem in Windows 10 Software and Apps to solve the problem; Hi, I have a problem that whenever I try to import a folder, it will add it, but when I click on it it will just say that there are no Photos videos or... Discussion in 'Windows 10 Software and Apps' started by JakubLapka, Sep 27, 2020.

  1. Microsoft photos import problem

    Hi, I have a problem that whenever I try to import a folder, it will add it, but when I click on it it will just say that there are no Photos videos or other folders which is just lie as there is over 500 photos/videos. It does it no matter where on the drive it is stored. Only if I import WHOLE DRIVE than it starts to find photos. And even then it just brakes.

    One more question. Can you please tell me, why is the photos app getting worse and worse with every single update? I have tried this on 12 PC now and it is on every single one of them.

    Another thing is that sometimes when you try to open one picture by double clicking on it, it will open it, but then when I try to open several other photos in the same way it just won't open. Stopping, repairing, restarting and even reinstalling did not helped. You just have to wait for like 2-5 minutes and then it somehow lets you open another image, but if you try to open another the same thing happens.

    And jet another thing. When activating a function to find people, it just won't. Its been working dor several hours and it successfully detected smiles and other things but somehow even that it detects that that is a face it will not add it to people.

    JakubLapka, Sep 27, 2020

  2. importing photos


    Thank you for writing to Microsoft Community Forums.

    We understand the difficulties as you are unable to import pictures from your iPhone to the PC using Photos app.
    In order to get clarity and to assist you accordingly, please reply with the answers to the questions below:

    • What is the Windows 10 Version and Build installed? (Type
      winver in Windows search/Run command)?
    • Which app/program are you using to import the photos?
    • Did you try different USB cable to connect the iPhone?
    • Does it happens on all the USB port on the PC?
    • Were you able to import photos before using Photos app on the PC?

    Meanwhile, we would suggest you to perform these steps if you are using
    Photos app to import the pictures and check.

    Step 1: Reset Photos App

    1. Press Windows + I key to open Windows
    2. Click on Apps and select
      Apps & feature
      from the left pane.
    3. Scroll and look for the Photos app.
    4. Select the app and click on Advanced
    5. Click on Reset and once you see a
      tick mark, then relaunch and check.

    Step 2:
    Uninstall app using Power shell command

    1. Press Windows + X key and select Windows PowerShell (Admin).
    2. Copy and paste this command, then press enter:
      Get-AppxPackage *Microsoft.Windows.Photos* | Remove-AppxPackage
    3. Close the PowerShell command and restart the PC.
    4. Reinstall the Photos app from Microsoft Store and check.


    Aditya Roy

    Microsoft Community – Moderator
    Aditya_Roy, Sep 27, 2020
  3. Nikhar_K Win User
    "import" doesn't show up in Photos


    Thank you for writing to Microsoft Community Forums.

    I understand that you are unable to import photos in the Photos App from your iPhone. Please let us know the details:

    • Which build version of Windows 10 are you using currently? To check type:
      winver in the search bar on the Taskbar and hit
    • Were you able to import the photos earlier?

    I would suggest you to refer the steps mentioned in the article
    Import photos and videos from phone to PC

    Transfer photos and videos from your iPhone, iPad, or iPod touch
    to import photos to your PC.

    However, as you have mentioned that the app closes automatically, I would suggest you to refer the steps mentioned in the article

    Fix problems with apps from Microsoft Store
    and see if that helps.

    Let us know how it goes.


    Nikhar Khare

    Microsoft Community - Moderator
    Nikhar_K, Sep 27, 2020
  4. Ruz San Win User

    Microsoft photos import problem

    importing photos

    Thank you for clearing that out. It looks like you are importing the files using the Photos app. When you import photos using this app, the files get imported into your Pictures library. To view these files, refer to these steps:

    • Open File Explorer.
    • On the list of folders on the left side of the window, click on Pictures. You shall see the photos imported from the SD card using the Photos app.

    Another option you have is to import the files solely using File Explorer. Here's how you can do it:

    • Connect the SD card into the computer.
    • Launch File Explorer.
    • Click on This PC.
    • Locate your SD card under Devices and drives.
    • Double-click on the SD card.
    • Manually choose which photos to move into your local folders. Right-click on each photo and choose
      Copy (Ctrl + C) then go to the destination folder then right-click on an empty space in the window and select
      Paste (Ctrl + V).
    • If you are importing all the photos, you can press Ctrl + A on the keyboard to select all of the files. Copy then Paste them into the destination folder.
    • If you are importing selective photos, hold the Ctrl key while clicking on the photos you want to copy. This will let you choose a number of photos instead of selecting all of them like what Step 7 suggests.

    Once you're able to get the hang of the tricks, importing photos will not be a challenge anymore.

    Tell us which method works best for you.

    We're here if you need more help.
    Ruz San, Sep 27, 2020

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